We were very grateful for the gentleman on the reception desk who waited till after 12AM to allow us to check (we have booked at 11:54pm). The room was great with a big bathroom, it had a lovely view of the city, unfortunately there was a mould/damp smell in room 703. The Air Con was not effective when we walked into the room, the hotel sent up an engineer within 5 minutes and he fixed the system. The rooms have different layouts, we would suggest they re-think the layout for rooms where they have the toilet in a separate space to the bathroom. All of the staff in the breakfast area were lovely, their service was second to none, the waiters treated all of our family with respect and made the kids feel so special. They have a varied breakfast spread and you have hot food made to order which was yummy (order the Khliaa omelette if you choose this hotel). Their Morrocan Tea served at breakfast is a real experience. Unfortunately I found a paperclip in my sausage, the breakfast staff were extremely apologetic and no harm done. My Khalil who greets the guests was very nice, everyone was very helpful. I would just make one suggestion and ask the hotel to train the females on reception as they were not welcoming and hesitated to help guests (this is not what you expect from a 5* hotel). The Spa staff were fabulous, Salima did our massage and she was wonderful. Their steam room is the best one I have seen ever. The kids thoroughly enjoyed the pool area and Hanaane is amazing!

Room AC not working. Elevator frequently out of order.

It’s okay

Overall nice place with good Restaraunt and breakfast. Staff not as warm as everywhere else I experienced in Morocco but they were helpful. Bathroom not as clean as it could be.

Good

Property was very clean and organized. The staff were very friendly and helpful with everything me and my wife needed.

Excellent staff! Very helpful! Answered all our needs! Scheduled

Room not what you see on the pictures…

I have requested multiple times to change my room and asked for an upgrade, being a platinum member with Expedia , they haven’t responded as per expectations. Which is very strange, please teach your staff the basics of how to deal with customers first. This is so disappointing.

Great experience

Lovely location. Grand old hotel. Great reception & staff : Khalil especially at concierge desk.

All good

Lovely hotel and great location. The only thing I would suggest is having a bigger breakfast area which would make the service more efficent

Arrived approximately 2:50 pm Monday, February 16, 2026. Doormen pleasantly greeted us upon arrival, assisted with luggage and directed us to reception area. Numerous guests sitting, waiting, several employees seemingly feigning activity, not attending to anyone, nor acknowledging our presence. Awkwardly stood in middle of the small reception area waiting for direction. Eventually, I politely asked if we needed to wait to check in and received no other response than "Passport please". Check in was methodical, without pleasantries. Another guest was trying to interrupt our receptionist as she was concerned her passport had not been returned to her. Our receptionist spoke to her with less courtesy than I would have expected that she did not have her passport and it was another colleague who had taken it from her. Room condition was extremely disappointing. "Filthy" is not an exaggeration, stains on carpet, couch, bedding (hair on pillow), poor condition, dated, in need of a refurbishment or a deep, deep clean. If this hotel had a "heyday", it must have been long ago. Breakfast room service was timely and good value. Dinner was expensive and poor quality, although service was extremely attentive and personable (great personal conversation). Interactions with doormen were always pleasant and personable when exiting and entering the hotel. Check out was smooth and pleasant. Overall, stay was terribly disappointing due to condition of the hotel and lack of value for money.

everything went well till we find live cockroaches under our bed, also were running around over my kids.. when I called the receptionist, they had no sense of urgency. My kids were so very scared. we packed up super early and left the hotel. definitely not the best experience

Everything, the room, the bathroom, the view…it’s a beautiful hotel and we had a great time.

Great hotel all staff are amazing and helpful and polite. Hotel is in a great location too highly recommended and would be coming back again to stay.

Elegant, clean, great location, helpful and kind staff, great breakfast

Love the breakfast even it’s not free.

We had the worst experience at Sofitel Casablanca Tour Blanche booked via Expedia. This stay represented the final days of my honeymoon, and the experience was profoundly disappointing and distressing. Below is a full account of what occurred: 1. Upon Arrival – No Assistance With Luggage When my husband and I arrived for the final portion of our honeymoon, no staff helped us with our bags. For a hotel that claims 5-star status, this was an alarming first impression. 2. Room Condition – Stained Carpets, Furniture, and Sheets The “premier room” we were assigned was in unacceptable condition: The carpets and couch were visibly stained and dirty. The bed sheets also had stains and were missing the proper top sheet. Even after requesting fresh linens, we were never provided with a full proper set. 3. Housekeeping – Significant Neglect Throughout our 3-night stay, housekeeping did not properly clean the room. They merely made the bed and ignored other basic tasks: Dirty spoons remained in the room for three days. Also the room smelled horrible it was very poorly ventilated. We ran out of toilet paper—further evidence the room was not being checked or replenished. Used towels were folded and put back instead of replaced. I had to call the front desk three times just to receive clean towels, which is astonishing for any hotel, let alone a Sofitel. 4. Spa & Facilities – Poor Service and Staff Attitude When I attempted to use the sauna at the pool, I was told it was brok