Overall Ratings & Reviews Hôtel Spa Excelsior

Very friendly staff. No issues with anything.

Everything was perfect!

The air conditioner was not functional. On Saturday morning, I informed the receptionist that my room was very hot. During the night, the temperature reached 82°F. At around 3:00 PM, my wife reported the issue again. A few minutes later, the owner informed us that there was a problem with the A/C unit and provided a portable fan, assuring us that repairs would be made in the afternoon. However, by 6:20 PM, the issue remained unresolved, so we decided to leave the facility. We departed 17 hours earlier than planned, as our check-out was originally scheduled for today at 11:00 AM

I love to go there. The staff is very helpful and friendly 🙂. I recommend it if you want a quiet getaway.

Could use some upgrades, but what a gem of a place!!

L'eau de la piscine était poisseuse. Les rebords avaient des algues. Les murs sont très minces, on entend les voisins. L'endroit a besoin d'être rafraichi.

Good amenities but property is fairly outdated.

Great hotel and the restaurant is awesome

Incident à la piscine!!! 8 auto patrouilles de la SQ à 17:45???

Good

Second stay here. Same level of quality as the first time. Always very friendly and helpful service from all staff. Extremely comfortable bed, especially good for bad backs. Room and property in general is very clean. Love the pool and hot tubs (indoor and outdoor). Will be staying here again.

Great front desk service. Beautiful dry sauna Parking- something to rethink Comfortable bed

Old and dirty I guess is what I would say

Great property, conveniently located for my needs. Very clean. Staff are friendly and helpful. Nice pool and hot tubs (indoor and outdoor). There's a very nice restaurant and bar onsite as well. Looking forward to staying here again.

There was an unusual incident, some hours of mess in the hotel, présence of fire fighters and non-stop alarm ringing that affected our stay, especially in the middle of massage treatment, and hotel staff didn't want to take responsibility, because the problem came from the outside! No reimbursement, no accomodation, we have just accepted the situation because we didn't want to ruin our trip.

The heating system does not work the room was freezing during the night. We stayed here with other two families and I can say it was not satisfied experience

Older hotel but well kept up and not a cookie cutter hotel like the franchise hotels. Hot tub was great after a ski.

Belle piscine, bon restaurant.

l'hotel était correct , mais ma reservation par expédia a eu des ratés , une chance qu'il restait une chambre de libre car expedia n'avait pas fait ma réservation correctement

Rudest front staff ever. I don’t think the owner cares.