The room was clean. It was cold during our stay, so having a fireplace was nice. Our toilet stopped working during our last night there so we had to use the toilets in the common area. Shower was a mystery, we managed hot water just once. Breakfast was ok, nothing to remember. I would not recommend dinner there, our food was cold. Great location, but overall we thought it isn’t worth what we paid for it.

Low rating because they put us in a clausterphobic triple room when we booked a large open double room. Noise was horrible! Didn't sleep. It was only one night so we let it go.

Staff was wonderful, especially the waiters and room attendants.

Great location, historic hotel. Nice touch to have a log fire in the room because otherwise the hotel is unheated.

Great service

Wonderful staff, a very beautiful and historic hotel within a very short walk to the market. The breakfast is great! This is a very special hotel and would highly recommend the experience.

The room was very noisy. It was next to the street and I couldn't get some rest. It was super cold and the room did not have heater. A portable one would help.

Historic hotel with good service. Amenities are basic; location is extraordinary.

Very nice experience with wood burning fireplace

The reception was very average nothing special, the restaurant wasn’t good, it needs a better menu, the staff at the bar( welcome drink) was excellent, the plumbing in the toilets needs improvement

It i a beautiful colonial building that has been preserved, and at night I enjoyed the open fireplace for its relaxing quality and the natural warmth.

Absolutely beautiful authentic inn with wonderful staff.

An absolutely charming, fantastic, historic property, right in the middle of town, at the very edge of the market. We had an enormous suite with a fireplace and more beds and space than we could use. Loved it!!!

This place is a museum. In normal situation, it is run as autograph or luxury selection. You use antique bed and in rooms with colonian furnitures. One block away from the famous church and Mayan market. The staff ain a seperate office and very professional to give you timetable and help you with guide to any place.A chef team serve you for breakfest. You pay local price for luxury selection place.

Great place with lots of character! It is right in the center of things if you're going to the market or cemetery, although a bit of a walk from where most shuttles drop off I think (tuk-tuks are available, but negotiate before getting in!). The beds were very comfortable, there were plenty of outlets - though no overhead lighting - and they brought a pitcher of purified water for drinking and teeth brushing. The breakfast was also very good. The only disappointments were the expensive bar (which didn't have purified ice) and the sort of threadbare vintage furniture in the room (which could easily be fixed without losing the charm). We were only there for one night to go to the market, and I wish we could have stayed longer!

It was very difficult to get to sleep because we were in a room that was on the side of the street. Very noisy room.

Only

This 1930s-era palace features colonial-era furniture and art that makes you feel like you’ve gone back in time or staying in a museum. Conveniently located just steps from the market and a block from the main church. Beautifully maintained including old world charm like wood stacked in a hearth box next to your fireplace, fresh water in a carafe and goblets on a tray, and beautiful courtyards. Authenticity throughout added to the richness of the experience. We felt like royalty!

Great location, maybe 1 minute walk to start of the market. Room was very large and bed comfy. Bathroom was fine as we had hot water always and good water pressure. Staff were friendly and helpful. Only negative was the inclusive breakfast. Service was poor (received toast, 5 mins later received the jam, 5 mins later still the butter). Also the breakfast food was average. It's all included so can't complain too much. Only other comment is bar doesn't open to 5pm. It's the only one on town , there was always guests waiting for it to open. Maybe open bar earlier ? Overall great place to stay.

Good!