The location is excellent, it was so easy to access transport. The breakfast well good variety, kitchen staff was super nice! However, the spa was a disaster, zero professionalism, I had to cancel my treatment because of the staff. The room was extremely hot, they also put us in the room where the AC fans were, it was sooooo loud ! Front desk said there was nothing they could do ...however I do believe they could have at least changed rooms. For the price we paid, it was too inconvenient.

The bar should have been open at night , reception area was very gloomy.

My stay here was average. The rooms were advertised as no -smoking but an ashtray was in the room and the whole building felt stale. When using the pool staff members were smoking in a side room with the door open. The pool and fitness area are in a lower floor and lighting was very poor. The water was cloudy and didn’t feel clean. The sauna and Turkish bath were okay. There was a foul smell coming from the shower and the cleaning staff sprayed cleaning chemicals to try to address it which helped some. One bottle of water was provided each day and when the cleaning staff forgot to leave one the front desk said to wait until the next day. The breakfast was simple and I was denied to fill up my water bottle at the water machine. It was a cold rainy week, so going outside wasn’t very appealing, and staying in this atmosphere wasn’t refreshing.

Clean room

Reception staff are very helpful and good also very friendly 💐manchester 🇬🇧

Perfect place

Staff were really helpful.

We were on the 5th floor and the Wi-Fi was terrible, never connected and was not available 80% of the time. For two people there were only 3 hangers, we asked reception multiple times for more with no luck. There are no irons or kettles in the rooms. The breakfast is very poor in taste and options, there is no flat bread to toast, food is not labelled, orange and peach taste like water, and you have to pay for orange juice. Only good thing is the location, 5-10mins walk to the bazaar, close to the tram line. Confusion on checkout time, Expedia says 11.30am, reception says 12pm.. if booking transport, probably best to book via hotel, should be 1500-1800TL each way. Don’t use Travelium via Expedia as they are not allowed to approach the hotel and will ask you to walk 10mins. Having visited this hotel 10 years ago, the quality has drastically fallen, the food was better before and they even gave two water bottle each day, not you only get one on arrival. It’s unfortunately gone from a 4 star to a 2 star. The rooftop restaurant is shockingly expensive, for two people small lunch cost £75, and they refused the 10% discount for hotel staff, which the hotel advertised everywhere. It’s sad to see this hotel fall apart, but they have the potential to fix the key issues and work back to a 4 star again. All the best to them.

*

Clean and clear

Good

Good

Good

Although the hotel rooms are clean, but the other facilities are not maintained well. There wasn’t hot water in the rooms for several times, the Spa was crowded, the pool’s water was cold, the breakfast area was messy. I think the staff need to be trained to be more friendly.

There are several facilities in the hotel either not working or they are not maintained. The staff are not very friendly specially in the restaurant.

Location. Breakfast needs some improvement but overall the hotel is good.

Property was nice. Room was nice and clean. Staff was rude and i booked this Property only for the swimming pool. It was closed and no body give us update or notice. They didn't compensate. Terrible experience. I could have booked same kind of rrom somewhere else with half price that i paid them. Apart from that breakfast was good. Cleanliness was good

Whilst the property was fine, they arranged on ground transport with a mob of shysters. We arrived at arranged meeting place, all staff were playing with their phones and none seemed to be our booked transport. None of them had our names registered in their system. 1 said they could take us, but to wait, never saw them again, then a second did the same and after 20 minutes we took a taxi (at half the cost of the booked transfer). On arrival at the hotel, transfer had called the hotel to say WE were a no show. Hotel staff then blackmailed us into paying the Euro 60 by refusing to hand our passports back until we did. After some discussion and return of passports, hotel staff paid half and only half back. Every where we went in that area, someone was after a piece of the action, wanting to sell us something we didnt want at exorbitant prices. Counterfeit luxury goods (watches, bags etc) abound. I would not go there again.

The hotel turned out to not be what was advertised at time of booking. The pool, spa and gym area is rundown, and clearly needs investment. If this had been rectified prior to my arrival then I would be giving this hotel a 5 star review.

The hotel is good