Overall value for money. However this could be a lot better if housekeeping maintained rooms more thoroughly. IE; checking for bugs in bathroom, whether toilet paper needed replacing and if bed needed making…

on a plus side the staff is mostly friendly. What I don't like is how dirty this place is. Stains are on every piece of furniture. Dirty rugs. Sheets and bath towels are ok, they just smell weird. Four star rating for this place is obviously a joke.

A nice hotel and the main bonus of this one is the staff. They could not do enough for us in terms of helping us find our way around Astana for the first time.

Very good hotel, breakfast buffet included, all at a very good price. Staff all very attentive and friendly. Made to feel welcome by everybody there - a great ambassador for Kazakhstan!

Hotel staff was very nice and helpful. Room was clean and big.

Good location, helpful and friendly staff, comfort beds. Good wifi.

The hotel photos really looked more impressive than the reality is, but still it's a decent place where you can get a good sleep in reasonably comfortable room. The room (I had a higher class room) was below my expectation, especially the bathroom, which featured a full featured hydromassage and steam bath cabin, which was actually tilted back, mounted up on some wood pads and quite uncomfortable to climb into, because it was much higher than designed. The bed comfort was not bad, heating/air conditioning is very good, wifi is difficult to use (multiple login requests, blackout periods, dropouts). Buffet breakfast was quite nice. Local area is about 4-5 km from the city centre, but is easily accessible by Uber or Yandex for a very low price, compared to everything you have experienced in Europe. There are also some bus options, but if you are not a local, you really have no chance to get any info about the bus routes.

Good location, good value of money, very happy experience, will choose this hotel again next time visiting Astana

Stayed here previously and for the second time was upgraded to an enormous suite. Bedroom facilities extremely clean and serviceable though bathroom was a touch small in proportion to the rest of the space. I was very impressed with the reception staff. Breakfast nothing special but evening meal of sushi was good.

Hotel is near to various shop complex which is convenient. The service is suitable to the price in comparison to other hotels in Astana.

Quite a small hotel, friendly staff, quite a good restaurant, overall OK. I was woken by thundering children on the last two mornings, and the attention of housekeeping was patchy (no toiletries on arrival, two days no cleaning). The area is actually quite convenient though not in the centre. There's a supermarket next door which is handy.

Overall I had a very pleasant stay with helpful staff who spoke English and were accommodating in terms of providing city maps as well as information. The room was bigger than usual and very quiet, with the large windows opening onto a quiet courtyard. The air conditioning and heating worked perfectly. Most of the time the Wifi was good, but it did tend to get very slow at times, especially in the evenings.

I stayed in non smoking unit but you can smell a cigarate smoke

The staff were very hospital and friendly. And were fluent in English, Russian and Kazakh. The room was always clean and tidy. The breakfast was prompt and fresh.

Hotel was very clean and the staff friendly. Plenty of places close by to eat within walking distance.

It was ok, good hotel

This is one if the best spot in Astana, especially if you want to stay nearby shopping center.

Great value for the price. Enough restaurants and services close by. Easy access to downtown on buses or by cab

Great staff and service. Excellent restaurant and shopping centers next block. Recommend to everyone.

hotel was good, not great, but good, friendly service adequate breakfast close to markets and the 'old' business district