Crystal Bay on the Broadwater

Explore Crystal Bay on the Broadwater
8.8
Very Good
From 822 reviews
Cleanliness

8.4

Room Comfort

8.6

Location

9.0

Service and Facilites

8.6

Traveller Reviews Crystal Bay on the Broadwater

Number of reviews per page
20
40
Top reviews
john
icon-Leisure
Leisure
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

All the rooms and balcony were spotless, front desk was on the ball on arrival. Very pleasant stay
Allison
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We stayed there 3 nights and there was onlyb1 roll of toilet paper.
Matt
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff very helpful and friendly
Kathryn
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We stayed in the Standard 2 bed apartment. The location is good, view of the Broadwater and handy to shops, parks etc. pool was good. This apartment is in need of an upgrade unfortunately. Doors on balcony don’t lock, aircon noisy & smelly. Damp smell through apartment so had to really open all doors for airflow. Carpet sticky, couches in need of replacement, toilet roll holder broken & a few other small things. Balcony furniture old. Fans were dusty. Would stay again but in an upgraded apartment. Staff were pleasant to deal with.
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Katie
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Awesome place
ALLISON
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Room and furniture is dated and could have been cleaner. Shower floods the entire bathroom due to design and shower door problems.
lakhvinder
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

better if they provide air conditioning control in all guest rooms.
Tracey
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Staff were courteous and welcoming. Check in and check out were seemless and easy. The apartment could do with some extra cleaning of fans in bathroom, spa jets and ledges on big windows. TV and wall fan in one of the bedrooms did not work so that was disappointing but overall our stay was good. Location was excellent for what we needed also.
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Amanda
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great location. Beautiful view! Very clean. Loved it
Jasvinder
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The staff were friendly and the location was excellent, with beautiful water views. However, the apartment itself was very disappointing. Two of the rooms did not have air conditioning, and one room has a water heater installed in the room with no ventilation considerations. There was no consideration for guest comfort, as proper ventilation or air conditioning should be essential. None of the bathrooms had locks, which was unexpected and uncomfortable, especially as they were shared bathrooms. The utensils were not clean, and the apartment overall felt poorly maintained and in need of renovation. There were also no bin bags provided for our four-night stay. While the views were great, the apartment did not justify the price we paid. Compared to our previous stays across Australia, this fell well below our expectations.
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Jack
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

room is clean, staff is helpful, reception not available when checking in, rang up to get keys from security box and instructions.
Andrew
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Although the room was clean it was in need of some general maintenance and was showing its age.We will be coming back but will be upgrading to a renovated room.
Shirley
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Was a great stay. Room was amazing, amenities great and staff very friendly.
Robert
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellent view. Great aircon and friendly staff. 👍👍
Angela
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Clean apartment and a room with a view. Highly recommend!
REBEL
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Loved everything about this place and location.
LEAH
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The beds were super comfy and the room clean and tidy. The view was spectacular and so quiet!
Wade
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Everything was good. Nice clean facilities. Great pool and spa area
Yvonne
icon-with Partner
with Partner
8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Good set up, 2 bedrooms, very comfy beds. The floors were not the cleanest and rather noisy with balcony over the pool area. Balcony furniture has seen better days
Annette
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Clean, friendly staff, will be staying again
Number of reviews per page
20
40