Overall Ratings & Reviews Hotel ibis Santiago Providencia

Nice location

Nice and comfortable

Very nice clean hotel close to all transportation and dining. Great customer service.

For the price, the room was comfortable and clean. However, even if the building is entirely smoke free, our floor and room has a bad cigarette stink. Breakfast was ok. Location is very good, near a metro station and a lot of restaurants and stores.

Great check in. Smooth and very friendly staff. Helped me with the process and truly pet friendly. Would recommend.

Great location by Manuel Mott subway station and the west side of Providencia.

Too expensive for the quality of rooms.

The rooms are modernly equipped and comfortable though compact. The staff is friendly and helpful.

El hotel esta ubicado en zona céntrica. Todo el personal del área de recepción siempre está muy atento, son amables y serviciales. Solo tengo algo que señalar, al momento de realizar el check in te facilitan un número teléfonico para poder comunicarte al área de recepción por medio de WhatsApp. En dos ocasiones escribí para asistencia y no respondieron. No hago el señalamiento como crítica ya que pude resolver, pero sí como un área a mejorar para beneficio de la comunicación con futuros huéspedes. Sin dudar lo recomendaría!

Staff is too bad.Hotel management pocketed my money even though I checked out 3 nights earlier they refused refund.

I checked in to find a card on my bed asking for a tip. Bad first impression I have to say. I am not opposed to tipping but there has to be a service done. Why would you just ask for money when you literally haven’t done anything? Leave a water bottle or something at least. The room was the size of a closet and the fan/ac unit did not work. At least the front desk wasn’t bad. The girl working was nice. Silver lining right?

It is a good, safe, medium-sized hotel in an interesting neighborhood. Plus it is close to the subway. The staff are the best part of the hotel. They are polite, friendly, efficient and reliable. They work very hard for the guests. They also speak excellent English. The staff are the best feature of this hotel. Shoutouts to Rodrigo and Oliver who were so helpful and worked do hard.

Good CS and nearby all the attractions!

we travel for business and location was perfect! good staff ready to help!, clean.. overall i recommend it!

Great service, beautiful rooms and convenient location.

Right price for Santiago, really convenient, the views from the room are amazing.

The hotel is in a good area, staff was very friendly and helpful. The only thing that I have to say about the hotel is on the cleanliness of the room ,lack of small towels in the bathroom and the absence of a phone line in the room, therefore everything you need you have to go down to the front desk to ask for. But overall I do recommend this hotel to stay.

Solid basic hotel Rooms are small but my only big complain was the showers had little water pressure and it was impossible to get the water to comfortable temperature. Water was either tap-water cold or scalding hot and mere millimeters was the difference I was not a fan of the breakfast but my traveling companion loved it saying they had some of the best scrambled eggs he'd ever had Otherwise, metro is nearby and we even comfortably walked all the way to the Costanera Center and back a couple of nights

Just fine

It’s an Ibis! Small rooms are exceptionally clean and comfortable. Shower was big with great shower head and plenty of water. Room was cleaned perfectly every day. Staff at front desk and restaurant were extremely helpful.