Lovely hotel with 5 star breakfasts , just 5 storeys with a super pool for safe bathing, friendly staff on reception and in the bar stead

Good breakfast. Any issues resolved quickly. Reception staff very helpful.

The hotel is absolutely beautiful. Very clean, amazing facilities and staff are lovely. The food is amazing and I will definitely be returning.

We booked this hotel at the last minute due to unexpected passport issues and urgently needed accommodation. The room and facilities were pleasant, but unfortunately the service was very disappointing. From the moment we arrived, we did not feel welcome. The receptionist greeted us by saying, “What do you want?” I have never been spoken to like that by hotel reception staff before, and it immediately created a poor first impression. I had booked a VIP package, which stated that welcome amenities such as a bottle of wine or something similar would be provided. As we were celebrating my husband’s birthday, I was looking forward to this, but nothing was offered or even mentioned. Very few staff members spoke English, which made communication difficult. I also felt that some other guests appeared to receive a much warmer welcome than we did. I want to be clear that all the German guests we met, both at the hotel and elsewhere in Mallorca, were absolutely lovely. My comments relate only to the way we felt we were treated by some members of staff. If you are an English-speaking traveller, our experience suggests you may not receive the warm welcome you would expect, so this is something worth bearing in mind when choosing where to stay. It is a shame, as the hotel itself has good facilities, but the poor customer service and failure to provide the advertised VIP benefits meant our stay did not meet expectations. We would not stay here again. It is a 10 walk to the beach.

Clean room, friendly staff. Excellent Breakfast and loved the outside pool although the water was salty but it didn't bother me

Really clean and lovely hotel room, amazing breakfast and within walking distance to some really nice restaurants.

Walls are paper thin beds are hard

I wasn’t here for long, but everything seemed great. I didn’t get chance to use the amenities which was unfortunate. I would have stayed longer but they couldn’t offer a competitive rate so unfortunately had to move on. Food was really nice in the restaurant. Parking was great down the road. I would definitely stay again!

Relaxing

Stayed there for 5 days and 4 nights. Arrived later than expected but it was an easy check in, friendly staff. Room was nice, clean and cozy. Ladies in room service in the morning are very friendly, very politely asked me if I wanted my room serviced, I didn’t until my third day and the lady cleaned it as I went to breakfast. Breakfast was very good, good assortment and options. Locations very close to the beach and great area, near bus stops to Palma center and airport. Would definitely stay there again.

Staff were incredibly friendly, property was immaculate and THE BREAKFAST - brilliant. We will be back.

Friendly staff, good selection of fresh food, bar drinks reasonable prices rooms and all other areas were very clean and well maintained. Good location for airport and the beach is a 10 minute stroll.

No strong AC. Water went out for an hour. Hallways smelled bad. Cocroaches outside.

I had a meeting at Palma airport so a quick one night stay. Hotel is clean and welcoming, nice pool area and really nice spa. Room was relatively basic but comfortable. The only thing which let it down was breakfast which wasn’t that great, but the food from the pool bar was ok. Really friendly staff.

Everything was excellent

The hotel is about 5-10 mins walk from the beach area which was perfect for us. #23 bus directly opposite hotel (every 30 mins) or #25 (every 10 mins) from the street parallel to beach to Palma. 2E in cash, no cards. Taxi from airport around 20E. The rooms are modern and bright - the sink being in the room was a pain though. Our pool view room was right in a corner meaning the balcony looked onto other rooms rather then being more private - we did get moved room without fuss which was appreciated. All staff were friendly and welcoming, the pool area was lovely and we never had an issue getting a lounger (either at 1030 or later around 1530) but it did get busy at times. The food truck was nice for lunch and I thought the prices were all v reasonable. There were few children - my daughter at 11 was the only one at the pool one day! - but that suited us perfectly. A few groups of lads/girlie trips but nothing raucous. When going down to the beach area turning left leads to Arenal which is the party zone, but towards the right was a bit quieter. Plenty restaurants to choose from. We were room only but paid one day for breakfast in hotel - it was nice and plenty choices. Overall, we enjoyed our stay and would def consider this hotel again when coming to Palma. PS I’m positive the Expedia website said there was a swim up bar and mini golf - we found no evidence of either 😂 although there was waiter service round the pool.

Amazing hotel, really.

Wir waren zum feiern da, würden aber auch so zum Urlaub machen kommen. Wir waren sehr positiv überrascht vom Frühstück. Die Auswahl war wirklich sehr groß und sehr gut. Auch die Zimmer waren sehr schön und vor allem die Dusche war sehr groß und schön. Auch wenn der Flur nicht so viel versprechend aus sah, war das Zimmer sehr überzeugend. Rezeption war immer besetzt und sprachen auch alle deutsch. Wir würden dieses Hotel sowohl zum feiern am Ballermann empfehlen als auch zum erholsamen Strand Urlaub.

Great hotel

Very nice, affordable experience. Food was good, plenty of options and cuisines avaliable at breakfast and dinner. Staff were moslty attentative and polite. Rooms are very well designed and clean. Spa area and outside pool are well kept. Gym is very basic but pretty standard/accapatable for a hotel. Being a solo british traveller I was naive to the area being a hot spot for german travellers and party goers. But the hotel is well situated to travel to all the hotspots on the island.