Trip was for leisure, so business requirements n/a. Bar had a choice of Magners cider and some lager or other. Staff efficient and friendly, room etc was clean and tidy.

Staff excellent room needed updating

Room clean, bed comfy but pillows lumpy had an unsettled night's sleep, but rest of stay good.

The man on the reception desk who's name escapes me, is just lovely!

A warm welcome and a clean, comfortable room. Ideal for an overnight.

Lovely staff that make this excierience so much better. In regards to the hotel, room quite disappointing, need proper clean, inches of dust in every corner of the floors, carpets stained, mouldy shower, tiles in the bathroom did not been cleaned for a while, cups stained, needs real attention to detail.

Visited for 1night with our children. We arranged and got written confirmation from the hotel that the cot bed would be available on arrival but it was not and we had to wait 2 hours after arrival to finally receive it. Room was alright but not cleaned as it should be. Our 4 years old found a dead fly on the carpet within minutes of being in the room. The carpet itself had many stains and was dusty so we didn't feel comfortable letting our baby girl crawling in the room. Before going to bed we found our son's single bed bedsheets full of hair and dirty. It was very gross and we had to call in reception. The gentleman apologised and changed the sheet. Last but not least, the fire alarm went on at around 3am in the morning. Not sure what happened but the kids woke up crying in fear. In the end staff confirmed it was a false alarm and there was nothing to be worried about. That was good news but we struggled putting our kids back to sleep. It could have been a great value for money hotel if things went a bit better for us but unfortunately it was not. Therefore we don't recommend this hotel especially if you travel with kids mainly due to the hygiene issues we faced.

Great price, a good nights sleep and close to Heathrow Airport.

Excellent value—same rate as a Travelodge but significantly better quality. It’s clean, secure, and very comfortable. The staff are friendly and free parking, and the location is ideal with 24-hour McDonald's and M&S store nearby.

Breakfast!

Great. Would be 5* if the room didnt have a stench

The staff were very friendly throughout our stay. It was easy to park and sort out the free parking at reception. The breakfast was good and filling. The room was clean and very comfortable bed and pillow we both slept like babies every night. We originally were only staying for 1 night but ended up staying for 3 as we really enjoyed the hotel.

It was the worst hotel experience for me. Freezing room, not helpful staff. Bring your own thermometer because when you say it is cold, the staff doesn’t believe you and come to your room to check it and he thinks it is warm by using his perfect body temperature measurement sensors

Great staff at breakfast

Staff were friendly and accommodating. However, the hotel is very run down. Stayed here a couple of times (on stops) and the wifi never seems to work or be adequate. The first time the tv never worked, and the second time the remote needed changing. The TVs are super old. There are no phones in the room and so whenever you require anything, you have to walk all the way to reception. The biggest issue I have had on all my stays is the thermostats do not work and so even though I set the temperature to 28 degrees, the rooms never became warm (not helped by the single glazed windows). I have tried to call ahead for early check in and no one ever answers the phones / responds to emails. Overall a hotel in need of a renovation.

The room felt neglected. We had to wait 10 minutes for someone to arrive at reception to check in, however they did apologise as they were carrying out the fire checks.

Beautiful and spacious room. Comfy bed. Overall good experience

All good regarding check-in, room, staff etc. Breakfast was a bit disappointing. When we went to get our cooked items from the buffet, the scrambled egg was almost all gone as were the mushrooms. A staff member said more was being prepared and he would bring some to us. 20 minutes later and after we had eaten our other items, the eggs appeared but we declined to have any as it was too late.

Only problem was shower was very small

Had to change room as sheet on bed had hairs and was creased. Second room then also had dirty bottom sheet slept in single bed in this room as too tired to changes again. Very dirty and neglected