Troy
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Stayed 3 nights. The experience was inconsistent from the start—at check-in we were given one key and told to leave it at the front desk for “security,” which turned out to be outdated policy. Later staff gave us two keys with no issue.
The “queen bed” was actually two twins pushed together with a very uneven mattress pad that made it uncomfortable. After complaining, we were moved to a better room with a real queen.
The hotel is also incorrectly listed on Expedia as having laundry service—it doesn’t.
On checkout day, staff insisted on entering our room at 9am to change the bed despite a 12pm checkout. We returned to find the bed stripped and not remade.
Overall, staff were polite, but operations felt disorganized and several details were misleading.
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