Good service

Great customer service

The hotel was cute and very clean. Hot water is only available at certain times of the day but it is posted so you can plan ahead if you want a hot shower. My biggest disappointment was that the restaurant is now closed. A nice touch would be for the lobby to offer coffee and tea in the morning, as the nearest coffee is a 10 minute walk and nothing opens until 8am

Big room by today’s standards. Pretty courtyard decorated for Christmas. Short walk to Centro Tlaxcala. Very quiet. Staff was friendly.

EVERYTHING.

It's a clean facility well preserved, nice and secure. There is a police station practically next to it

Beautiful hotel

The room and beds very clean is a nice, safe and quiet place to sleep

Al buscar decía que estaba cerca del destino que visitaría y no fue así, al entrar a la habitación el olor a insecticida era demasiado intenso, las chicas de recepción con pésima actitud, la habitación por debajo de las camas estaba muy sucio, tienen horario para el uso de agua caliente , lo cual si llegas a las 11 de la noche no puedes tomar un baño caliente!!!!!. No me gusto este sitio para hospedaje para alimentos debes salir a buscar donde comer

This was my 4th stay here. Overall for the price it's a good place to stay. There is no breakfast or coffee but the zócalo is close. The garden is beautiful and the rooftop has beautiful views as well. It was good but wasn't as great as my usual stays. I was out into a smaller room than the usual one I stay in and I asked if I could change rooms (because the hotel was empty) and they said it was reserved. But no one stayed in it the entire time I was there. There is usually a fan and I did not have one which usually wouldn't matter but it was quite warm this trip and didn't sleep well due to the heat. Also, there was a lot of noise the last night I was there but it was Saturday night and somewhat expected but you can hear everything in the room I was in. When I checked out, they said there was nothing else I needed to do. I proceeded to walk to the zócalo and the attendant chased me down 3 blocks to tell me I needed to sign my cc receipt. I asked if he brought it with him and he said "no" and I needed to walk back to the hotel to sign it. Rediculous and was upsetting as I was in a hurry to get in my lift.to the airport.

Location

Hotels is like traveling into the past, with old furniture, basic amenities, but it´s charming and we had a comfortable stay, and it is right in the centre of Tlaxcala.

The hotel is among the most comfy and beautiful places I've ever stayed at in mexico. It's not the luxury but it's got a "home" feel to it. The staff was curteus and very friendly.

great place to stay love the plants and the staff at the hotel

Great location and service. Great breakfast but not included in price

Fantastic location; lovely room and courtyard; friendly staff.

Super clean and spacious room

The place is very cute, well located, spacious, friendly, good bed. Wish shower were a little warmer, don’t bring a large car because the entrance to the parking is super tight, dog friendly (as long as the dog is not without a human).

Excellent customer service and great location !

We had 5 rooms for 1 night. Every room is different, all very charming. Staff was very attentive, pleasant and professional. Water was nice and hot. There's no air conditioning in any of the rooms, the night was cool but still it's worth mentioning.