A good hotel with a few things that need improving

Ok

It was a great location for where i needed to be... room was clean, didn't spend much time at hotel as I was there on business. Has a restaurant literally next to it which I felt bad not dinning in it because it looked great. Next trip up in the Toluca area I will stay there again... limited review due to my busy day but it was a pleasant stay.

Unsafe area

First time in Toluca so I decided on a known brand hotel. Not knowing the town did not make any difference. I went for work, so no chance to tests all other categories

Close to work

Always treated nice!

Very kind staff, very easy check in/out. Nice backyard area to soak some sun and breakfast was good. I wish they had a water dispenser in the lobby.

The check in process was easy and quick. The room was clean and no issues. The only issue I had was that I had coordinted with the hotel 3 days in advance to pick me up at the Mexico City airport and no one showed up.

The hotel is one of the nicer properties in Toluca. If you need to be in Toluca, this is the place to stay. It feels very safe. The property and the rooms are very clean. Excellent, bi-lingual staff is there to help and offer assistance. The breakfast is very good, albeit overpriced. The only complaint I had was the shower; it took nearly five minutes to get warm. Also, the restaurant next door was a good option.

I booked my hotel through hotels.com. Received a confirmation email and everything. I showed up at the hotel only to find that the hotel front desk clerk told me I did not have a reservation. Once I got hotels.com involved in it, we figured out that the hotel had canceled my reservation without notifying me or hotels.com. They said they were full and had to send me down the road to another hotel. I have stayed here before, I always stay here when coming to this area. It’s fine for business when you’re just using it to sleep. However, I’m not impressed with the service received this last time

The hotel overbooked and moved me to another hotel near the airport. They had a hired car drop me off there, claiming it was a complimentary shuttle, then tried to charge me for it. They also did not transfer the reservation to the new hotel, making things more complicated. Only after having a hotels.com rep call them and get things sorted was this rectified. After talking ti a few people, this is a somewhat regular thing for this establishment.

Very nice hotel with great service and amenities.

Very nice hotel with good service.

It is a nice hotel but no swimming pool

The location of the hotel was quite nice & the staff was incredibly friendly, however, like most American companies, they smile to your face while they steal from you. I was charged 600 pesos for breakfast that Expedia indicates is included. The friendly receptionist took my information & asked me to email someone about the problem (presumably the marketing manager). This has happened to me often in MX. I won't hear anything back. The first day, they didn't have ANY hot items on the buffet, just cold cuts, cheese, cereal, and old bread. I live in CDMX. I know they didn't pay more than 400 pesos FOR EVERYONE to eat. The next day, we didn't waste our money on the abysmal food. So... in total, this typical American hotel stole 1,200 pesos.

Thank you very much!

I stay here when I visit a customer in Toluca and it is a great hotel. Service is great and the area is nice and accessible to get around.

This is a new hotel, which is always nice. It is right next to a quality steakhouse, which is also nice. My only complaint is that the check-out service was a bit slower than usual. Other than that, it's a great place to stay.

Room is clean and staffs make me very confutable. And when I went to Toluca airport, they picked me up at the hotel by their van. It's great free survice. Also,I had a breakfast everyday. Almost of all meals are so tasty and staffs make coffee smoothly. Its very nice too.