8.4
Very Good
From 882 reviews
Cleanliness

8.8

Room Comfort

9.0

Service and Facilites

8.4

Traveller Reviews Sotero Hotel

Number of reviews per page
20
40
Top reviews
Vanessa
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Starting with room, bathroom shower very dirty I had to request to clean, the room was spacious and convertible, I was there for 10 days and the breakfast was boring and repetitive. Not enough options on food. The gym equipment was in repair and no Air conditioner. I could not exercise and the pool is beautiful but the water super cold. Overall facilities need maintenance and upgrade. Great plus is the location close to a big mall, grocery store, pharmacies, gas station and easy access to different routes. However there are many new hotels being built in the area. So they need improvement if they want more business. The staff were helpful but not friendly.
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Josue
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Friendly staff
Anthony
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

overall for a third world country it was good
Jimmy
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Large room but hotel is old and breakfast was very basic and not tasty. I asked for toilet paper few time and the reception did not send. Internet is slow and flaky.
Katelyn Rae
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Clean, well kept, and nice staff. It in a great part of town too!
Donna
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Breakfast was great, pool on roof nice with excellent view…
isabela
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

The hotel and facilities are great.
isabela
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

The hotel is nice with large rooms. The only downside is that none there speaks English.
Quinn
icon-Leisure
Leisure
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Lovely staff and the pool
Joao Motta
8.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Didn’t like the fact that they only clean and change towels every other day. However they check the bar everyday. Staff very courteous but very dangerous to stay outside the hotel after 6, 7pm. Had to stay right by the door, not even on the side walk. Very good for a 3 star hotel, but never 4 stars.
Andrea
icon-Business
Business
4.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

If you are going for business, I do not recommend staying at this hotel. The wifi is not reliable at all and there is very poor lighting in the room (only 2 lights). No bellman service in the early morning, no housekeeping on Sunday. The gym has very old equipment with only 1 working A/C unit as well. The shower is great though - excellent water pressure. The mattress is decent.
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Asim
icon-Business
Business
10.0
/10
Reviewed 65 week(s) ago

Hotels.com verified review

Very quiet Night front desk staff is excellent Day front desk staff is rude. Excellent water pressure
Jana
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

The bedroom is very spacious and clean. My only disappointment was the breakfast which was very basic.
Talitha
10.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

Loved staying there.
Pascal
icon-Business with Partner
Business with Partner
6.0
/10
Reviewed 90 week(s) ago

Expedia Group verified review

Pas possible de faire des reserve avec carte de credit
Erica
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 99 week(s) ago

Expedia Group verified review

The Internet was not working during the hole stay. Air conditioning on the reception not working properly. Room was not in good condition. Old items, not properly functioning. Bed was comfortable. No good view. I will never come back and I don’t recommend.
Jensen
icon-Leisure
Leisure
10.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

Great overall stay. Well worth the price.
Adam
8.0
/10
Reviewed 103 week(s) ago

Hotels.com verified review

Hotel is fine, clean, modern, quite and nice facilities only downside is breakfast which leaves a lot to be desired, personally I'm happy with some eggs, toast and coffee which they have but not a lot more.
Verified traveler
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 110 week(s) ago

Hotels.com verified review

Very very dated hotel, the gym is not like the photos almost no equipment and the equipment that is there does not really work well. There had been wind and so the outdoor pool was open but bits of the roof kept falling off - not safe. The room was very old and again dated. The breakfast itself was nice but the restaurant is in an old room with freezing air conditioning. You have to pay for everything even if you want to use a fork! The best part was the ladies working on the front desk who were very friendly and helpful
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Leonardo
icon-Business
Business
4.0
/10
Reviewed 113 week(s) ago

Expedia Group verified review

Towels were disgusting. They should have been discarded a long time ago. Flush did not work properly. Soap was of the worst possible quality. Installations are old, worn and dark.
Number of reviews per page
20
40