Overall Ratings & Reviews Holiday Inn SITTINGBOURNE by IHG, an IHG Hotel

This place was okay at best. You could tell they have tried to put some work in but haven't met the mark yet. Shelves on wall were falling off and slanted meaning things didn't stay on them, no hooks in bathroom to hang things, bathroom sink tap sprayed when turned on everytime flooding floor each time. Drenched every time it was used. Smelled a bit musty. Advertising Christmas 2025 - stayed July 2025. Very little attention to details. Bathtub frame did not fit properly, yellow staining in bathtub.

Decent rooms,beds very comfy and good breakfast. Very happy for price paid.

We enjoyed our stay and it was very reasonably priced for a Saturday night. However, there was red stains all over the carpet in the room and there was one pillow that stank of cigarettes, which is obviously disgusting. We slept ok though and it was quiet.

Jack checked us in and was really helpful. Staff are all so polite and friendly. Bar and restaurant staff work very gard and are really attentive. Would hughly recommend.

Comfortable stay Staff friendly and helpful 😁 Lovely breakfast 🍳

Lovely location & helpful staff. Plenty of parking

Our stay was really good. The room was clean and tidy and the huge bed was super comfy. Breakfast was lovely with plenty of choice.

Not even going to try to list everything wrong with the place. Having booked a ‘premium room’, to find hole in the plasterboard and a contact lens on bathroom floor, ac with an error code, glass bathroom door that wouldn’t fully close, rusty shower head…..They did move us to a standard room (no mention of refund for state of room or for the fact a standard room is cheaper) this was marginally better though still had a rusty edge on bathtub.

I think the receptionists name was Issac (fuzzy black hair!) really nice, chatty, relatable and made us feel valued and welcomed within seconds.

Poor workmanship in rooms, needs decorating

Better than expected for a cheap and cheerful overnight stay, very pleased overall with this Holiday Inn. Staff was very pleasant and efficient. They even called a week ahead to inform us about limited parking to be expected due to boxing match on their premises, so we we sure to arrive earlish.

There was an unidentified noise in the room we were given which was so noisy that we were unable to get much sleep. We contacted the hotel staff twice in the early hours of the morning but they were unable to resolve the problem and said they couldn’t move us because the hotel was full.

Awful! We went to room, had a look and left. Filthy!

really good

Lovely hotel and fantastic staff

Clean and courteous

Mainly the shower did not work in the morning (boiller issues) - and when did work in the evening the water does not drain quickly enough. The gym requires more weights and attachments to the cable machine Locationis handy

Lovely stay only go one night but would use again if in the area

There was a loud beeping noise all night which stopped me and several others from getting to sleep. The panel had been ripped off the side of the bath. I reported it but no one was bothered

Buzzing coming from air con unit for entirety of stay made sleep incredibly difficult. Other than that no issues.