We stayed at the hotel for two nights! The first day the service was exceptional in the restaurant for dinner and breakfast. On the 2nd day for dinner in the restaurant there was not enough staff and the service very poor! We will not stay at the crown plaza next time we will pick another hotel in kochi.

Room and staff. The staff at the front desk, bar, breakfast restaurant were very helpful!!

The hotel was great. The breakfast and dinner buffet were exceptional and high quality. The travel desk person Shamil organized the whole stay in a great manner.

Awesome breakfast buffet! Amazing staff. Clean room :) clean water

Very nice and clean hotel

Great service, attentive and proactive staff

The salon was lovely and I loved the results with my hair.

We always enjoy our stay here. The staff is incredible, the food is delicious, and we always feel at home. It is my first choice of stays when I visit Kerala.

Excellent customer service, great team at reception, in the restaurant and from the door porters. Housekeeping kept the room in amazing condition for the duration of our stay. Breakfast was superb coupled with friendly and attentive staff.

We stay here regularly when we travel and absolutely love the experience every time.

Room cleanliness was excellent. The food was awesome and the service was wonderful.

Amazing, fantastic service and amazing hotel with vegan options. The only minor thing was we entered and found the bath math to have a stain on it, but they apologized and got it replaced.

Good

Great property but inexperienced staff

The front desk staff, specifically Hari was very helpful and accommodating.

Excellent hotel

Windows let in a lot of the noise coming from the road.

I cant express enough ax to jow mu h i love Crowne Kochi. The staff is the best, the rooms are beyond fab, the food is delishhh...Shoug out to Puja and Anghadeep Singh( i know i got that spelling wrong) i love Crowne...wouldn't wanna stay anywhere

Great breakfast. Room condition is getting outdated.

Customer service very bad. Didn’t reply to messages. Breakfast buffet not up to the standard of a five star hotel