Great people working there!

Exceptional

Breakfast was hot, lots of options with very friendly staff. Rooms are clean and very comfortable, however avoid rooms that face the street as these can be noisy at times.

The breakfast was ample and the staff were so helpful. We had a meal which we had to be returned and they didn't charge us for it which was good. The situation could not have been more convenient really recommend this hotel. Thanks

Staff, place

Clean room and lovely staff

Terrific location, good breakfast and nice service.

The staff was very helpful suggesting a wonderful fish restaurant and even helped us plan our itinerary for today.

Location was great. Staff was great. Our room was facing the hotel restaurant, could not open the window otherwise smell of food along with the the flies and the noise would come in. The room was not cleaned properly. I think they forgot to vacuum the floors or they used a mop very quickly. It felt gross to me. Bed was not the best either. Price was reasonable.

Good location

great location, in the centre of everything, a lot of cafe and restaurants near by, but because of that if you are light sleeper and want a quiet hotel then this might not for you. Stuffs are very friendly and helpful. overall it is a nice hotel

The room was tiny, most of it occupied by a king bed. The ceiling in the washroom was wet and dripping. On the positive side, the room was clean and the breakfast was very good! The hotel is very close to the City Gates square and the harbor. AFAIK, there's no parking available at the hotel. All in all, a good short stay at a reasonable cost in Ponta Delgada's downtown.

Nous sommes très satisfaits de l'emplacement à Ponta Delgada, du personnel très serviable et de la taille de la chambre et de l'entretien de la chambre. Nous avons mis 3 étoiles pour le confort parce qu'il faisait froid et humide dans la chambre le premier soir. Il n'y avait plus d'appareil de chauffage d'appoint mais, heureusement, on en a reçu un le lendemain. De plus, les lits étaient trop durs et le déjeuner manquait de choix.

Amazing staff, from the breakfast staff to the dinner staff, clean rooms, as well as the receptionist. They are all very helpful and friendly! I am happy that tradition of excellent service remains at this Hotel! Love the location as well. My 2nd time and we will continue to go back to the same hotel.

The hotel is beautiful and the location was perfect. The staff is warm, friendly and helpful. The breakfast was included and there were many options. There was a musty smell in our room which needs some attention. Other than that it was great.

Excellent location, excellent staff and good breakfast. Restaurant on site is excellent but popular so reserve ahead. Some sort of disco has opened next door, try to get a room away from that side or you will be hearing it until 2:30am even during the week. Too bad, this hotel is excellent except for what is out of their control.

Love location, very strong smell of damp in room. Staff were great and dinner was good

Exceptional European class hotel. Simple but everything you need for a restful night sleep after exploring all day. Hotel staff super friendly and helpful. Breakfast was very nice with local food items. Would definitely stay here again.

The breakfast was good. They had a good selection of food- hot and cold. The staff were friendly and welcoming. My room was upgraded after the temperature could not be regulated. Housecleaning staff were very thorough. I liked the coffee pods giving a strong cup of coffee.

Spacious rooms reasonably priced with great location in city core. Some noise from bar next door 2 nights of 8 but muffled with closed windows. Included breakfast was predictable each day but was quite passable for a quick bite. Many restaurants within 5 minute walk including the dock.