Unable to give a review on the best suites pantheon due to plumbing issues forcing us to relocate! We were not given a choice about relocating twice, and were not met by Simona who promised to help us relocate the second time! Also rooms were not ready at our second relocation as promised. Need to work on customer service and communication to the guests. We booked 6 months ahead, paid in full and wanted to be located at the pantheon piazza as we have been to Rome several times! Many thanks to Francesca at Venustas Roma for easing our pain!

Really enjoyed this location. Easy access to attractions and great advice and help from Simona the manager.

Hotel basic but was okay for what we wanted it for

First, Simona was super helpful and kind. She made our stay so memorable. The hotel is within walking distance to most everything, with the nearest metro station about a half mile away at the Spanish Steps. The room we had was small, but perfect, and we were treated to musical performances out in the courtyard that travelled up into our window. Fantastic price, location, and staff. We will be back here the next time we come to Rome.

You get what you pay for and this 'hotel' has a cheap price for a reason...it is average at best. Great location, average hotel.

The day before we were going we had a call from a man called Millad who said there was a problem in this hotel and we were moved to their other place at the trevi fountain. I asked him to confirm by email.I got a text message saying similar and we were to meet at the trevi.Not knowing who he was I called ebookers to confirm who had no record. They said they would ring but after trying they could not get through. They said they would investigate and contact us in 24-48 hrs which was no good we were due to arrive the next day. They told us to go to the original hotel and the reception would tell us if there was a problem. So we went to the pantheon. After 15min searching we saw a small plaque on the wall next to a plain door. We pressed the bell and no answer. We were out side for 30 mins when a workman came and went in I then discovered there were no reception just 3 rooms one with the name of the place but no reply. Millad called who said go over to the trevi hotel. we had to go past the pantheon other place through trevi fountain through an crouds with all our luggage in10mins. When there we found a small door no reception 3 rooms he had gone. We rang and text him he just said sorry sir. We were outside nearly 2 hrs. This is not an hotel just room no service or anything else. One staff blamed the other and gave us a gift as good will it was a fridge magnet! Dont go here it's not worth it. The location was great but much better real hotels all around there.

This comes across as a 3 star apartment. It's not really a hotel and the desk is only manned a couple of hours a day. The cleaner comes every day and the staff were helpful. The surrounding streets are very noisy at night so consider taking earplugs. We had a triple room which had plenty of space. Breakfast is a croissant in a cafe across the street which you're given a voucher for. The main advantage of this place is the location which is brilliant - just outside the Pantheon. The Trevi fountain is a 10 min walk and so is the Piazza Navona. We used a nearby taxi rank to get a taxi to the Vatican City.

Amazing location. Friendly staff when they are there which is very limited Clean roooms

The big drawcard with this hotel is the location. Literally 50 yards from the Pantheon. The rooms are ok as well; clean, wifi, and a big bed. Downsides - breakfast is a bit of an anti-climax frankly. Coffee, juice and a croissant served in a cafe over the road. Not great. Reception is very lightly staffed BUT generally available via mobile. Return airport transfer was messed up but they did direct me to the white cabs. So all in, a good hotel but set your expectations first!

Excellent location! Very nice clean room, great staff! Would be glad to return!

No one at desk most of the time. You are on your own.

I've stayed at this hotel before & loved it. I found this experience to be incredibly disappointing. When we were first there in 2015 the proprietor was almost always on site and friendly, this time we never saw him except for check-in. In addition, all of our room key copies (the ones the hotel has), were in an unsecured cabinet by the check-in desk that was never watched, so basically anyone could get into our room at anytime; also the room safes looked as unsafe as can be, one looked like it had been repeatedly pulled out of the wall. Then, we had an emergency, one of our party fell down the stairs and ended up needing an ambulance. Being from the states I wasn't sure how to call 911 in Italy...so I called the proprietors cell phone, he told me what to call. I did what he said. Upon reflection, I realized what he should have done. He should have called for me, because not speaking much Italian, explaining the emergency and where we were was more than difficult. He didn't even check back in with us about the emergency. They also wanted to charge us a $40 commission for calling a car for us on our departure day (they waved this when we questioned it). The only way I would recommend this hotel would be if you were young, didn't want to lock anything up in the safe (meaning you would carry your passport around with you the entire time), and didn't care that anyone could get into your room.

The location is absolutely suberb. The front doors opens to the Pantheon entrance. The staff is extremely accommodating and the rooms are charming. Taxi service is right outside the hotel. I would stay here again!

Incredible location! I wouldn't stay anywhere else. AC unit struggled, but otherwise it was a very nice place. Breakfast was a voucher to a nice place across the street, but I would have preferred in house.

The location is indeed the best part about this place. It is located right in front of pantheon, which is a great walking distance to major sites such as Trevi and Colosseum. However, I am not sure if I would recommend this hotel to my friends and family. Positives: When we arrived at the hotel, the room that we were first given did not have a good ventilation and the light was very deem as it was facing a wall of the next building. (The smell of the bathroom came straight into the room as a result of the poor ventilation.) Luckily, when we raised this issue, the staff gladly prepared another room and helped us move. Negatives: - On our last night, they did not clean our room and changed the sheets. There was nobody at the front desk to whom I could request to clean our room. - Breakfast is not served at the hotel but you get a voucher instead to use at a cafe across from the hotel. The staffs at the cafe were very rude. On our last day, they even lied to us that the bathroom was not working and refused to give us the key to the bathroom. Soon after, I saw a couple of people getting the keys and using the bathroom with no problem. I had to raise my voice with the staff to address this issue, and it totally ruined my trip. They should treat all customers equally and with respect, especially if they make money out of tourists who stay at this hotel and eat breakfast there. - Very limited breakfast option: only a small croissant, coffee and a fruit juice

We loved the hotel, the only downside was, for an American, the air conditioning was not as cool as we are used to. But the location and friendliness of the staff can't be beat. We are going to stay there again next summer!

Overall, we had disappointing experience. This is more like AirBB room and not an hotel, and you can get better price in AirBB.

Victoria and Milad were gracious wonderful hosts and we will definitely be coming back to stay there to see them again :) We took our 2 young children and they were very accommodating and generous. The rooms had everything we needed and relatively good access for a double stroller.

My stay was excellent. Incredible location and a nice room. The breakfast was done with an excellent place next to it. Great way to start the day. Be aware that the showers are very narrow. It will be too narrow if you are on the girthy side.

The Hotel is situated in the plaza of the Pantheon which is why we chose it. The room was spacious however there were 2 extra single beds in the room in addition to our queen bed. The proprietor said this was a mistake and that they would be removed. This never happened during our 5 day stay. These extra beds took up much of our sitting space so we had to use them as chairs However we did not stay in the room much during the day. In addition the air conditioning was turned off between the hours of 11 PM and 8 AM during August when we stayed. The location and the overall room was satisfactory.