Overall Ratings & Reviews Hampton Inn and Suites Jacksonville

Clean, quiet, and breakfast was great. The front desk was very helpful. I have stayed here several times and definitely recommend this place.

Room and hotel was very nice and clean. Front desk staff were super sweet and friendly!!

Our room was large with comfortable beds. The bathroom was disgusting and needs a renovation. The tub was filthy with the bottom peeling. The floors in the bathroom and the carpet in the room was sticky so I wore my flip flops the entire time. The hot breakfast was basic and had “chicken sausage” instead of bacon. I won’t book here again. The staff were very friendly and the hotel is in a great location but there are plenty of hotels next door to choose from. Time for a renovation!

Hotel looks really nice from the outside, but the inside is kind of average & outdated. It would’ve been nice to have more modern conveniences like USB ports, etc. in the rooms. Breakfast was not much to write home about.

We were arriving much later than anticipated and Treena was very kind and helpful in making the necessary changes to our reservation. The breakfast options were top notch and staff managing breakfast service maintained a professional demeanor even when guests were rude and disrespectful.

Hotels.com pulled up this hotel at the top of the near me location, so I booked it. I put the address in to go straight there because it was late and I had been on the road all day and was exhausted. It was over an hour away in the opposite direction of where I was going. I immediately immediately contacted them and they said they had to reach out to the property. I of course did not go there but found a local hotel and it ended up costing me $480 between the two for 6 hours of sleep. After 5 days I was notified that this hotel refused to issue a refund. I suggested a credit towards a future booking and was denied that as well.

Everything was great. Rooms were a little loud. But settled quickly. So good sleep. Breakfast area is FREEZING! But has a great selection of foods. ☺️

Friendly staff, close to many stores.

Staff was very good and helpful.

We had a good time except for when our room was taken care of we did not get more toilet paper or conditioner or body wash and were out since the first night of 4.

Staff was Amazing and very friendly! Kate was Awesome 👏

The room never got cooler than 76 degrees. I have stayed here alot over the years...and had a great experience ever time... but this time was the worse because of the temperature in the room. Rm 224

Our stay was great, rooms were very clean and staff was very friendly.We love the convenience of everything.

Property was good for a quick weekend stay. Bathtubs outdated and room had an odor that you can tell they tried to cover up. Not worth price.

The location is close to many dining options and shopping. All the staff were kind, very friendly and accommodating.

Very clean and pleasant.

Wonderful hotel. Nice and clean.

Guest printer was not properly functioning but staff printed from their computer. One elevator was broken. Very nice gym. Breakfast great with great coffee. Staff excellent-friendly and professional.

Front desk staff were amazing , friendly and very helpful overall great experience !

The staff room were wonderful really appreciate the service. The breakfast was sufficient and right around shopping needs and locations where I need to be at. Thank you for the opportunity to leave this message.