The trip was to take a ride on the train in Cass . We were there to enjoy a pleasant time with expected accommodations to be appropriate (clean, comfortable and accessible) None of which were available or a person to express our disappointment. We left a day early because of the conditions.

The condo itself was lovely. Very clean, comfortable blankets and pillows. We appreciated how nice it was. The issue is that we showed up at 9 o’clock on Friday night and there were no signs, no information on how we were supposed to check in. I ended up wandering the village and I found another couple who told me they had the same experience and let me know where to go. If you’re going to rent out rooms at hotels.com, you need to give better information on what to do when you arrive.

Very nice, wish there was dish soap. I had a wonderful stay

Excellent experience even in the midst of a large, crowded event!

Nice staff

Nice place overall. Carpet could be replaced, kitchen sink drains slow, small microwave over sink not operating.

One of the best mountain/ slopes views, right in the Snowshoe village, steps from everywhere, even the shuttle. Cozy apartment, with everything you need.

Overall, a very nice room and property. We had a couple problems with electronic key access (to our room and to the front door). While inconvenient, staff always addressed the problems quickly. Make sure you read the check-in instructions and look over maps so you know where to check, etc. Overall, very nice...we will be back and stay in the Highland House.

Ski in ski out, great location. No services offered at the highland house. Must check in at other location.

Great property and location. Also there’s no front desk. Check in is at Allegheny springs which is at the end of the village.

When we arrived we could not get in our building. The place was like a ghost town. Finally found another building that we could get in. Turns out that’s where we were to check in. No information was ever provided to tell us that. No signs either. I called numbers for the Highland house and was told they were closed for the day. It was around 6. You would think phones could be forwarded to the desk in Allegheny where we finally found a person. . Almost everything was closed. We’re unable to take advantage of the amenities. Disappointed.

Great location for ski in/out. Condo was spacious. Check in was easy and efficient.

Check in was awful. There was no direction on where to go for check in. We walked around for an hour before we found someone coming out of the highland house to ask. Overall a great stay! Nice room. Now that I know where to check in at I would book again.

I really enjoyed this property. I will start with one thing that can be improved and move to the rest which is positive. 1. Check-in location is NOT at the highland location. It’s up the street in a separate building. Several attempts to call and find out did not go well. I realized this was an ongoing issue as another family was wondering around trying to find the check-in location. Once I located the check-in location my experience got much better. 2. Unloading the car and finding the room was easy, the room looked amazing (I recommend the 4th floor which is the top floor). 3. The room was warm and had a fireplace and porch/balcony looking over snowshoe. I would recommend getting updated pictures of the property as the property looked much better than what was displayed on Hotels.com (this is a good problem IMO). 4. You get a locker to lockup your snowboarding/ski equipment that’s easily accessible from the slopes. 5. Location was right in the middle of the village which made getting coffee/food easy. 6. Parking is across the street, you get a parking pass. Make sure it’s showing as I noticed a tow truck making its rounds around the property (parking lot). I didn’t see it towing anyone, but it was driving slow looking at each car. My car was just fine as I backed in with the parking pass showing. I took pictures just in case... 7. Checkout was easy by calling and giving your room number and location. Wonderful property!

The Highland House is in an excellent location. We needed pillows and other sheets and they were very timely providing them to us.

The property is beautiful. Our condo had mouse droppings on the bed and on the dining table. The fold out couch was broken. The heater made a ticking noise that was irritating.

I like this property very thing was convenient and the activities were fun!

Great location and cozy accommodations. We will definitely be staying here again. If there's was anything negative to report it would be that checking in process isn't very clear.

Our throw pillows and bed skirt was ripped. Extra blankets for pull out sofa was ripped as well. Toilet bowl was stained black! All the walls were marked with black scuff marks, looks like it hasn't been painted in years! A pool is on the amenities list but you have to walk to a different area in the resort to get to pool! No close parking when trying to haul luggage. Beautiful mountain view!

Great location, everything is near by. Only complaint would be the cleanliness of the rooms.