Overall Ratings & Reviews Holiday Inn Express Queretaro by IHG

Everything was fine. Only complaint is the inconvenient car access to the property. Very difficult to get at the driveway from following map guidance. Holiday Inn should provide a detailed road map indicating the limited approaches via car so as not to use the off-ramp which places you 20 feet beyond the driveway. If your using a taxi or Uber then probably not a problem.

The property and room were great however, the room and the towels smelled odd.

Es un buen hotel en general. El personal es muy amable. La primera noche el AC de la habitación no funcionaba bien y nos movieron a otra y ya no hubo problema. El hotel está muy bien ubicado, súper cerca del cuadro histórico y también de Juriquilla (a 10 mins en coche). Ofrecen un bufett muy completo y sorprendentemente rico. Otra ventaja es que puedes usar las instalaciones de alberca y jardín del Holiday Inn que está al lado. Por lo único que lo califico con 4 estrellas es porque creo que podrían mejorar un poco las camas, tal vez agregando un cubrecolchón que las haga más suaves.

Overall it was a good experience.

It was a pleasure

This is a great place close to el Centro Historico it’s my second time here and it’s a great place to be in family

Good experience

Excellent customer service.

El hotel esta limpio el staff muy amable y atento, y también el desayuno que esta incluido bastante bien servido, el wifi de muy buena velocidad. El estacinamiento es pequeño y si se llena tienes que dejarlo en valet parking.

I’ve been using this company for a couple time and I have no comments about it pretty decent.

The hotel is good but getting old, the elevator is having issues and needs to be mainted. Needs a bit of renovation

Even though this is an executive hotel, my family was able to enjoy the time there as the hotel room was big and comfortable. It is well located and lots of óptimos where to move. Located next to a main street in Queretaro, you’ll be ready to hit the road and get wherever you want to go.

Very attentive staff ,rooms always clean and tidy

Exelente servicio, muy limpio y personal muy amigable.

The place is very convenient and located near to main streets. The staff were the best of the whole thing, very helpful, kind and understanding. The breakfast was enough to start the day and the room was very big and comfortable.

Quiet and clean . Friendly customer service.

Nice rooms with comfortable beds and pillows; be aware a major construction is under development along all "5 de febrero Avenue" until at least the end of 3Q23. Access to the hotel is limited and there is a lot of traffic both to access and leave the hotel area.

I liked the location and close to hystoric center. The only downside is that there's no laundry machines

It was an overall great stay! However there was roadwork at night during our stay, made it a little inconvenient to come back at night.

Neat and quiet