Not clean, very loud hotel right next to the railroad. Dirty and not a 4 star hotel or staff.

The staff was incredibly ignorant they were not helpful at all. This is not a four star hotel. The Internet doesn’t work and you are right next to the train. The hotel is loud at night and none of the appliances work and the shower and pipes are old do not believe the pictures.

Considering how crowded Machu Picchu Pueblo is, this hotel’s location is great. It may be right next to the train tracks, but at least it’s flat and there isn’t constant foot traffic. Anywhere in this town will be noisy - either from the trains or the river. Pros- staff will meet you at the train station to escort you to the hotel.(A very wonderful surprise). Friendly staff. Good breakfast selection. If you don’t see something, just ask. Good sized rooms. Cons- needs updating. The bathtub/shower is a bit scary to use since you need to use a step stool to climb into the tall tub. It also has a significant downward slope for drainage. Older folks will need to be extra cautious getting in and out. The Ecco setting is nice unless u want the mini frig to stay cold. The power turns off when the room key is removed from the slot. I was a little surprised they didn’t offer help with luggage when we checked out. We would have asked if we really needed help but we should have been asked considering this is a “nicer” hotel.

Very friendly and helpful staff

Great room with a great view and location

⭐⭐⭐⭐⭐ Great Location, Smooth Check-in, and Excellent Service We had a very enjoyable stay at Casa Del Sol Machu Picchu. The location is excellent — just a short walk from the train station and close to the local market, making arrival and exploring Aguas Calientes extremely convenient.  The check-in process was smooth and welcoming. The front desk staff were friendly, professional, and efficient, helping us settle in quickly after our train journey. The room was comfortable, clean, and provided a relaxing environment after a long day visiting Machu Picchu. During our stay, the jacuzzi in our room was unfortunately not functioning. However, the hotel handled the situation very professionally and showed great commitment to guest satisfaction. They kindly offered complimentary drinks at dinner and provided a 20% discount on our meal to accommodate the inconvenience, which we truly appreciated. The on-site restaurant and terrace were also very nice, offering a pleasant atmosphere to unwind in the evening. Overall, a very positive experience with excellent customer service, comfortable accommodations, and a very convenient location. We would happily stay here again and recommend it to others visiting Machu Picchu.

Nice boutique hotel with access to everything Machu Picchu!!!

Hector met us at the train station,then brought our bags to our room. Hector showed us our beautiful room with jacuzzi . He then told us the wine was complimentary , upon check out he said the wine was 246 soles.We reluctantly paid it.

very fresh and organic breakfast, helpful staff, nice view , close to everything love it

Awesome property and the staff was very friendly and courteous. The hotel has a stunning view of the river and I enjoyed my night stay there very much. It fee very luxury.

Phenomenal!!!!!

Best place to stay when seeing Machu Pichu

The room was spotless and one of the most unique views in the world. The staff really went out of their way from meeting us at the train station to get our luggage to finding us the very best guide for Machu Picchu. 10 of 10

The location was excellent and the view from my room was superb! My room overlooked the river rapids, which made for soothing sounds all night. The hotel staff was fantastic and lovely. I had a massage and it was probably in the top 3 best massages I’ve ever had! My only issue is that the air conditioning unit in my room would make a loud crunching/clicking noise every few minutes. I told the front desk about it and their solution didn’t work.

Clean, comfortable, attractive room. Amazing view of the river. Worth paying extra for it. Breakfast buffet had very good selection and quality. Amazing service. Picked us up at train station and carried our suitcase to hotel. Did same on way back. One-minute walk to the bus stop. Would absolutely stay here again!

This was one of my favorite hotel stays ever. Our room was so comfortable and beautiful, and falling asleep to the sound of the river was a magical way to experience this area. I especially enjoyed how lovely the front desk staff (Milene and Enzo) were and Escarlet’s delicious cooking and wonderful service.

Over priced for what you get, i will not call this a 4 star hotel. We had 3 different rooms, all the toilets have issues.

Muy buen staff!! Agradezco a todos, se pasaron de buenos!!

Enjoyed a family stay with two rooms (1 with 2 twins and one suite). The suite had excellent balcony and functional hot tub with salts provided. Staff were excellent. Property manager Alcedis and his front office manager Maria were both very helpful, knowledgeable and service oriented. Maria accommodated my request for additional coffee, and frequently checked in on how the stay was going. Alcedis gave us the option of late check out for one room due to hotel not being completely full and even walked my husband to ticket station, waited for him and made sure he got the correct bus tickets. Excellent staff and great value for this property. I would stay here again as a family or couple.

River view was very nice.