Overall Ratings & Reviews Montage Kapalua Bay

Super nice

We had issues getting towels at the pool and the AC in our room didn’t work

I liked everything except the dining service. The staff was unfriendly and rude. They should not work there.- they kept us in the bar in excess of 15 minutes even after 4 tables had been open We had to walk over to tell them that tables had been open.

Our stay was amazing! I can’t say enough great things about the accommodations and the staff. The only thing I had a hard time with was the valet parking. The constant in and out every time you just want to stop by for an hour to change for dinner or something is a hassle with dropping the car off and requesting it again. Other than that it was fabulous!

Fantastic experience! Great SPA! All resort’s staff goes above and beyond.

Beautiful resort!

The hotel staff was extremely friendly, attentive and a pleasure to be around! Edna on the hospitality staff went above and beyond to make our stay special. Thank you!

Everything was great! The service was excellent!

Our new favorite Hawaiian resort by far and maybe the best tropical location resort we've visited. The 2 bedroom ocean-view villa was exceptional. Gorgeous views over the pool and ocean. Beautiful decor, comfy furniture, and especially the amazing balcony with daybed, loungers and large dining table. Kitchen well stocked. We could have cooked complex meals and would have had everything we needed. Coffee was very good provided in the room with a very nice carafe style coffee maker. The resort grounds are beautiful. The pool is the most amazing pool we've ever seen. Very private with lots of hidden lagoons. Loungers around the pool were outstanding. Large with very thick cushions. Towels poolside were the only thing I found lacking, stained and small. Loved the adults only pool but no staff seemed to do anything to limit kids access so there were occasionally kids screaming through the pool. Also, I found it odd the entire top level of the pool complex isn't adults only since there is a hot tub and a little lagoon area to the right of the Serenity pool which was full of families and loud kids which made the Serenity pool not so serene. Pool service was good not great. Definitely not attentive. In room dining food and service excellent. Valet/Bell services were excellent. Very helpful, always addressing us by name. Loved the private transpiration within the Kapalua resort. Very convenient for dining and the occasional run up to the general store.

Truly a paradise

Excellent place to stay

Stunning on all levels.

This property by far exceeded all expectations! Absolutely beautiful!

Great location, but service is not like a 5star, they charged me a spa massage which I didn’t have, luckily when I double check my email bill found out, remember to double your invoice after check out.

We will definitely return to this luxurious hotel. The staff and facilities are excellent.

We planned this trip as a honeymoon destination. It was amazing from start to finish. The ocean view was spectacular. We even saw a few whales easily from the property. The staff was amazing. Overall, one of the best resorts I have ever stayed at. Will happily come back in the future!

All around great

Location was exceptional and grounds were immaculate.

Fabulous property and with excellence in staffing and service every day!

This is an amazing property with amazing service. The views are incredible and the small touches throughout our vacation really made it memorable.