I arrived at 11pm on Saturday for a 1 night stay to find the hotel shut up and nobody answering at reception . I waiting for 30 mins and still nobody arrived so I had to find an alternative . Very inconvenient

it was 2 couples in our party upon arrival we were offered rooms. at the annex. what was never mentioned that annex is former security guards house next to the property gate on very busy street. first floor room smelled like vine cellar, second room was on second floor with only spiral staircase access 1.5 ft. wide. try to take your 45 pound suitcase there!?? we declined this room right away and were offered two rooms on the third floor (clerk conveniently forget to mention to us that it's mansard) and demanded extra Euro 35 per room per night – three nights = E210. We just drove all day and we accepted. 10 minutes later my partner told me that AC in his room isn’t working-one more move. On the side note: how hotel can get 4 stars without central AC? All rooms had small split unit. When we came back to hotel next day we realized that in my partners room is unbearably hot even AC was set on 70. One more move. Front desk staff don’t or barely speaks English to the level that we were forced to ask her to call someone who speaks. One more thing. Hotel has Tesla Supercharger on the property = cars in and out at any time, sometime with loud music, but there no one at front desk after 10 pm= no good night sleep.

This hotel is not a 4 star - far from it. It is in dire need of work. Due to confusion between Expedia and hotel we were given a room in the annex section of the hotel - the rooms stank - they were damp and musty. We refused to stay in them. We were then given rooms in the hotel at extra cost. There is no hotel reception from 9.00pm to 7.00am and I believe we were the only people staying in the whole hotel. We asked for food and ordered omelettes which were undercooked and served with a salad that had seen better days and part of it looked like it had been frozen. The receptionist cooked them and gave them to us one at a time, so we didn’t even eat together. We had to eat them on our laps in the bar on sofas as the restaurant was closed. I do not recommend this hotel.

wonderful hotel

Great location for exploring the Loire Valley.

Our 2 night stay was a fiasco. 1. the beams in the room were so low we kept hitting our heads, We were told to be careful and laughed at. 2. sat outside to have drinks it took 20 minutes for them to find no Compari then rudely asked So what do you want? 3. because we complained of the beams they were nice enough to change rooms to a larger one across the hall but never texted or called to inform us. At midnight we find a note on the bed with key for other room. Moving our belongings across the door slammed shut with key in the light activation unit. That is when the real problems staarted NO ONE is on premises phone has only fire and police and reception {with no living person there}. With luck the first key had a number and person answered and said they would be there in 10 minutes. We waited 30 minutes in the room and finally I went down and there was said person standing at reception. Silly me but I would have thought she would have come up to the room. We asked for manager or owner, owner lives in another country, so no one to help move suitcases or speak to in English. 4. In the am 2 people I assumed the mgr. and our check in person were waiting. They could do nothing but refund the drinks and told us to contact Expedia. We feel if we were told of the accommodation they were making earlier we would have come and handled the move in the early evening not at midnight. Our selection of this hotel fit our criteria for a castle stay, location and a 4 star rating. not a 4 *

It is a beautiful and unique building done out in a unique monochrome style. There is no evening dining so a trip out is necessary. Pleasant area. Not the best value for money for thefacilities available.

Calm, nice and cosy

Told AFTER we checked in that there was no chef. Room was very dark with poor lighting not helping the mostly black room decor - like something from an adolescent boys fantasy. Very soft, low bed difficult to get in and out of. Furniture worn and chipped, grouting on bathroom floor discoloured. Limescale stains showing white on the black toilet spoke volumes. Would not stay here again. Surprised at the red Michelin 2019 sticker on the front door. Receptionist served breakfast as other staff had not turned up.

Nice place to stay! Modern interior design was a good choice. Rooms are comfortable with an amazing bathroom. Only downfall was lack of in room refrigeration. We visited in July and would've liked to keep add'l water cool. Otherwise a beautiful hotel with friendly staff and a lovely terrace.

Pros: good hotel, pleasant location, friendly and attentive staff. Cons: not located in Tours Centre with nearby restaurants.

Lovely hotel for a short stay along the Loire. The staff are exceptional. even though the hotel does not have a restaurant you are only a 45 minute walk to the center of Tours.

It looks like a small chateau overlooking the Loire, although we stayed in one if the 8 satellite pavilions, only using the main building for breakfast - a rather expensive continental breakfast, incidentally. Our room looked gorgeous, in art hotel style. Black and white. A round bed. Mood lighting. Great decor. Even a separate sitting room. But the bed was not that easy to get in or out of, although comfortable once in situ. The fabulous shower didn't have a shelf, or anywhere to put anything. Indeed, there was hardly any shelf space in the bathroom. And our room had litle natural light. We got a good deal through Expedia, but the standard tariff seems expensive. Unlikely to return.

Stayed 2 nights. Quiet location just outside Tours. In general a few things that bothered us: no safe in the room; reading lights located at about 6 ft night - I like to read late but it was impossible as light bothered my spouse. Also there were a few guests at the hotel and 1st day we were the only 2 people at breakfast. It was supposed to be a breakfast buffet but they did not bothered so we had to ask for every item we wanted and each was brought in limited quantities, I.e. asked for cheeses- brought 2 small slices for each person, etc. These were served by hotel receptionist apparently the only person at the hotel except someone in the kitchen. Brought coffee and left, it turned out that coffee was lukewarm, so we had to find her to request fresh hot coffee. Though next morning when they had more hotel guests buffet breakfast was OK, and there was a server. Front desk was helpful with dinner reservations nearby as hotel doesn't have a restaurant.

The hotel is beautiful - bright lovely - people were so helpful and accommodating - set back from the road - beautiful views - great breakfast in the morning..i can't say enough wonderful things about this hotel - the rooms were huge - the showers great..i definitely recommend this hotel

Absolutely no complaints other than there is no restaurant in the hotel itself.

The hotel was clean, conveniently located near the river and just 3 kilometers form the city center of Tours. Nearby in either direction out of the hotel are wineries where you can do some wine tastings. Also, right out from the front of the hotel across the street is a park and the river which has a path where you can bike, walk or run. The staff where very friendly and helpful and assisted us with directions, information and making reservations at restaurants. We stayed in a superior room which had plenty of space and a reasonable sized bathroom. I would highly recommend this hotel and will stay their again the next time I am in Tours.

Superbe lieu

Service et accueil agréable

Very nice place