Overall Ratings & Reviews Holiday Inn Express MARSEILLE AIRPORT by IHG, an IHG Hotel

Floor in bathroom was worn and looked bad. Toilet paper holder was positioned wrong so paper roll kept dropping to floor. Toilet seat did not fit toilet. Towel rack could not be reached from shower because shower door blocked access to it; put a hook near shower door opening so bath towel can be hung outside shower door. Water and coffee cups upside down on unclean surfaces. Buy disposable cups in plastic wrap so they stay clean.

Staff very friendly.

We have had excellent service in the past at HI Express in many countries around the world which is one of the reasons we chose this hotel. It also offered shuttle service from the train station and to the airport, both of which we needed. Breakfast was also included. Our disappointment started when we called for the shuttle as required and was told a 5 minute wait. After over 20 minutes we called again and we’re told 5 minutes “maybe”. When the shuttle finally arrived the driver stopped about 40 meters away and was not helpful initially in putting our luggage in the van. Later, when we could not get the tv sound to work, we called reception and were told someone was coming. After waiting 45 minutes we decided to go out to dinner and asked that someone come to our room when we returned. The problem was easily solved upon our return once we knew how to operate the unfamiliar remote but the reception clerk seemed annoyed to have to come and assist us. We arrived for breakfast shortly after 6 am to a lovely spread of a diverse menu of “hot” and cold items. Unfortunately the scrambled eggs were cold and the sausages were barely warm. All in all a disappointing stay. Won’t recommend this hotel.

Very warm and friendly welcome thanks to Enzo and his staff! Diversified and tasty breakfast! Great shuttle service in a curteous and friendly manner! Comfy beds and nice shower too. à bientôt!

Amazing breakfast!

Pros: 1. It’s very near to the airport 2. It’s in the quiet area 3. Room size was OK to fit hardly 2 people Cons: 1. The bed sheets were not very clean 2. Complimentary breakfast was not satisfactory. All Croissant types were sour with over fermented dough.

Everything was good Everybody was smart and pleasant

A quick overnight stay however was dropped off at the wrong Hotel so had to cross the street to the correct one late at night.

They were very accommodating when we arrived early. I was very grateful!

Nice hotel for a short stay.

Free shuttle to car rental and the airport and a great breakfast

I was originally booked at the Holiday Inn Express, they upgraded me at no charge. That evening the restaurant was closed. They could have indicated some OK restaurants that I found at a walking distance...

Expensive taxi to airport off hours

Check in was chaotic. Took way too long. The staff was very very nice though.

Not willing to be published

Great stopover when using the airport. We got in at midnight. Easy access.

The staff were kind and helpful and the room was accessible, especially the bathroom which included a shower chair and appropriate grab bars. The location is convenient with airport shuttle and breakfast was delicious.

Very easy to confuse Holiday Inn and Holiday Inn Express at this location. We were late-night arrivals after a bad day of traveling, and HI graciously accepted our reservation though we actually made a reservation at HIE. Grateful for that!

Perfect choice to stay in our way to get a train the next day. Thanks

Waited a ridiculously long time at the airport for the shuttle pickup. Return from hotel in the morning was exactly as planned. Room was fine but very strong scent used in hall triggered an allergic reaction.