Overall Ratings & Reviews elaya hotel vienna city west

service and location was very good

Great value! Really well located and easy to get anywhere in the city from the hotel. The bed was comfy and the AC worked really well to keep the room cool. My only complaint would be that the carpet in my room was pretty gross and stained all over.

the front desk guy in midnight is super nice and supportive

Our superior bedroom had hugh bed and very comfortable to sleep on. Quiet location and local supermarket "Billa" is within 5 minutes walk. Walking distance to underground. But the room carpet is disgusting with lots of stain and greasy around dressing table. Luckily I bought a pair fitflop to walk around. The shower head is broken, riser can't adjust the height. The most disappointed is breakfast bar. We had Sunday leftover fresh fruit because pineapple and apple turned brown. Cucumber was dry. Not enough mini bread or crossiants but the waitress was friendly and helpful. She told the kitchen staff and cooked more at 9:30am. All the cakes were dry on Monday and Tuesday. Wednesday served the same food but more quantity because they had a large group came in. Definite not worth £16 breakfast. We felt they are on tight budget and not many option to choose. Only served 1 choice of slice bread. Not fresh juice, they are cheap squash. All cakes are not honemade. No English tea in restaurant, no decaffeinated coffee or non dairy milk option. No kettle in the bedroom.

This place was average in all respects. Clean enough, but stains on the carpet and scuffed up walls, places where a picture had obviously fallen Etc. Nothing to turn me away but was obviously steadily declining from neglect over time and lack of upkeep. The room was ok, bathroom was cramped but the room itself was larger than you’d expect from an eu hotel. There was only one English channel on the tv - sky news, but you’re not coming to Vienna to watch tv. I paid for breakfast included and when checking in they said as much, but the next morning I was not on the list and had to pay for a dismal breakfast. Save yourself and don’t pay for breakfast here, plenty of cafes within a few blocks that have much better food. I disputed this charge when checking out and the clerk was very uncooperative. Left a very bad impression as I checked out, this review would probably have been a lot better if they’d waived the charges. Location is ok, there are restaurants and cafes around, and a main shopping street a couple blocks up you can follow to the main tourist area, about a 25 minute walk. Overall this is a passable hotel at an ok price, but I’d expected a bit better.

We stayed in what seemed to be a different building from the "real" hotel elaya, we had to take a corridor to the back of the building for a lift to our room. The room was branded with another hotel name, clearly a 3-star hotel given the condition of the furniture, lack of amenities and the poor service (2 days wait for an iron). Breakfast buffet okay but not many choiches,

The rooms are modern and very clean. However, service was almost non-existent. Staff constantly sitting in the courtyard smoking rather than assisting guests. Coffee station in the foyer out of order and judging from the sign, it has been non functional for a long time.

Very nice stay

Good place and service. Room needs better soundproofing and more English language TV programs, however.

Reception staff were very helpful and patient with any and all questions I had. Daily housekeeping was reliable. The free coffee machine was a welcome respite as well as the tea packets. Location is convenient to a subway stop and area is very safe.

nice stay. problems at shower

Great! Clean, minimalist and reasonably priced. Perfect for a few days in Vienna for someone travelling light.

Helpful staff close to train subway and shopping

Perfect place to stay in Vienna.

The room was clean with a modern bathroom and great wifi. My main issue was that although it is stated that the room is airconditioned, the air-conditioning was in fact turned off. When I asked about this I was told that it was because summer was over, despite it being a warm Autumn. The personnel at reception where able to find a fan for me but it would not work, I informed of this the following day, they got me another fan which also did not work! I tolerated the stay with the windows open, but the noses from the street is considerable. Luckily I had early morning appointments so the noise acted as an alarm clock. Although everything else about the hotel was good, I believe the switched off air-conditioning system constitutes false advertising.

The hotel looks nice but the carpet was too dirty and not a good location, it was far from center

Great spot. Very friendly staff. Fab coffee machine. Bathroom a bit dated however.

Beautiful hotel with a very artistic vibe and amazing helpful staff, oh and they have free bikes to use and great coffee and tea.

Air conditioning no cool at all

Everything was great. Strongly recommended. Only the coffee machine in the lobby was not working all our stay.