Well located for the tram and Jewellery Quarter. Easy, friendly check in. Clean, comfortable room with decent air conditioning (there on a >30°C day). Good night sleep.

Staff amazing but air con wasnt working well and got extremely hot in the room

Came to stay at Hampton at Hilton during a cricket game and would stay here again. Rooms were clean and spacious and comfortable. Staff were very kind and helpful too. Breakfast was a little limited but tasty and fresh.

It has really gone downhill. I tried to check in at three o’clock and the room still wasn’t ready — it was actively being cleaned. When I went back to reception to let them know, the staff were unbelievably rude. The receptionist said, “apparently the room is not ready” with a real emphasis on “apparently”, which felt completely unnecessary and dismissive. While she was dealing with me, her manager repeatedly interrupted to ask payroll questions. Eventually both of them walked off mid‑conversation to sort out their own issue, leaving me standing there with no explanation. No apology from anyone (except the cleaner), just an adversarial attitude. It’s such a shame — the staff used to be so polite here. The rooms themselves are no longer up to standard either. The bathroom door is rotten and shedding bits of wood across the floor. The shower has barely any pressure, and the shower pole is just resting on the taps, making it unusable — you have to hold the shower in one hand and wash with the other. The smart TV has no internet access, so you can’t stream anything, and there’s a large line running the full length of the screen. To make matters worse, there’s a connecting door to the room next door, so we could hear everything: their TV, their conversations, even their air‑con running all night. Overall, a really disappointing stay. Save yourself a fortune and go to travelodge it cant be any worse

Staff were very friendly and helpful. Room was spacious and comfortable.

Good location.

This is a great hotel, affordable and very much worth every penny. The rooms are comfortable and well-sized. Great bathroom facilities as well and fully stocked. Also comes with a huge tv in each room, which is a plus, and a good size desk for work or other matters. The staff were also brilliant; Amz was especially helpful - when I wanted to change rooms because my lights made an odd sound, he personally showed me the other room options and allowed me to pick one which I appreciated. All the staff are generally nice and willing to support with any requirements you may have. In terms of facilities, it is not extensive but there is a gym that has enough equipment for most workouts, and there is also a restaurant and plenty of sitting space in the relatively small but tidy, clean and well-decorated lobby. I suppose in terms of improvements, the dinner menu is a little uninteresting and tastes like frozen food, so there could be some improvements from that end. But there are also plenty of food places nearby to order from. The breakfast was great though; decent amount of choice and it’s included in every stay for all guests.

Great location. Just two stops from town via the tram which is literally behind the hotel

Lovely clean room And amazing breakfast. Will be going again in a few months.

Decent budget hotel, close to metro ,however breakfast options was average and also the location has many homeless people close by

Room was overall great. Comfortable bed, spotlessly clean bathroom and well soundproofed. Only (minor) problems: couldn’t fully close very heavy sliding bathroom door (not properly on runners) and tissue box only had two tissues left (admittedly not a huge concern, just very slightly sloppy). Also the three reception staff on arrival weren’t attentive as should’ve been. We stood there for a while before even being acknowledged. Breakfast was plentiful with many hot and cold options. Food quality, especially sausages and hash browns, also could’ve been of higher quality (and a bit hotter too). Breakfast and dining areas well laid out. Overall a nice hotel, which needed a little more cosmetic care, in a convenient area with trams, trains and buses all close by. Check out was easy, quick and friendly.

Friendly staff especially Sheena at the reception. Very helpful!

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We missed breakfast

Good size twin beds. Very clean. Great choice at breakfast

Warm and friendly welcome from the staff on reception, who even phoned me in the room to check all was OK. Bar open all hours. Great breakfast included which is unusual. Nice quiet, clean room with great shower. My only gripe was no fridge in the bedroom and that some breakfast tables were left uncleared. But I’ll be back!

Sofa bed was like sleeping on a wire rack. Double bed was a hard slab and mattress had ‘foot grooves’ from previous use. Bathroom door was a barn door that you needed to be a body builder to be able to close, grinding on the floor and waking others if you use the bathroom at night. Disappointing for this brand and not what you expect. Also was further out of town, was more than 15 minutes walk to arena. Wouldn’t stay here. Emailed the hotel before posting this review but no response.

Compact hotel, free breakfast which is alright, great area for food and about 20 mins walk away from New Street

Decent hotel Breakfast adequate Tram stop next door(10 min to bullring,30min to nec) Parked at hampton street car par £6.20 24hrs. Be aware its in emmissions zone,so need euro 6 diesel

We were told Expedia hasn’t paid them and we have to pay again. We paid and there is no clear way to put a claim for our money