Did not like room 18 it's next to the road that goes behind the hotel,noisy worse with window open

Clean and spacious room .Close to the Princess theatre and various eateries.Friendly staff.

The breakfast 1st class.hotplat full english breakfast well ckkked.help yourself to tea or coffee and toast and butter etc.staff most helpful and recption.spotless clean recption.and parking

Initial room very large and clean, sadly the window didnt closed and it was noisy. They kindly moved us to a lovely equally large room which was much quieter. Only complaint was the shower which was broken and was either freezing cold or boiling hot for a few seconds. Would be a hazard if showering children or elderly as it could easily scald. The breakfast was lovely.

Rooms nice amd clean. Reasonable amount of parking. Nice sea view from the breakfast room. Some wind noise on breezy days, noticeable outside my room, no 7. Large bar with some functions at weekends, but the noise wasnt too intrusive. Overall an enjoyable stay

All round brilliant

Great value

Cold room, no extra heating available

Very welcoming hotel, with clean rooms. Maybe a little dated, but very spacious and has everything you need and more. Great breakfast and a very good bar and menu. A great location also..

Great location, very friendly staff, the room we had was massive with a living and dining area, the pub food and breakfast was lovely 👌

For a 1-night stay this hotel had everything we needed. Central location, easy parking, a spacious room with a comfy bed (and the added bonus of a sea view) and a tasty breakfast in the morning. My wife and I visit Torquay a few times and have stayed in most of the hotels in this price bracket - the Heritage has to be one of the best yet.

Beautiful room very clean, everything working, staff very friendly and nothing too much trouble. We ate at the hotel and the food was delicious.

Good clean, spacious room. Nice bar.

Clean room

Large room with sea view. Staff friendly and attentive.

Room number 4 had an awful view of the car park and felt like you were in a goldfish bowl. If you closed the curtains the lighting was too dim to see anything. The floorboards above creaked all night until 3am then I could hear snoring and talking and toilet flushing as if I was in the same room with them! I had no sleep at all. Shouting started about 2am and to be honest I felt shaky and couldn’t sleep. I was alone so I found it intimidating. The shower tray wouldn’t drain away. The tv blocked the mirror. The bed squeaks everytime you move. The whole room is in need of a refurb, The location is quite good and the breakfast was nice. I’d never go back there again.

The room was dirty, carpet & an extremely smelly blanket especially, a very make shift feeling about the room, with a very old window that would not close.

The view was great, and the hotel was generally clean and friendly , breakfast was great with a lovely selection I asked for a room on the floor level with the ebntrance and bar etc because of my mobility problems, but I was given one down stairs, the constant using the stairs in and outside was painful and wearing, lots more f guests were not good with mobility so I think at least one grab rail in the showers would be advisable, I felt quite unsteady

Very last minute booking but did not disappoint. Beautiful room very spacious overlooking the bay. Plenty of coffee facilities and mini toiletries . Comfortable bed and excellent location, value for money with included breakfast

En-suite door gets stuck , bed uncomfortably dated room but breakfast was v good and staff excellent