It was extremely hot in the room. AC was not cooling the room at all.

Pagué una Junior Suite, con una cama para dos personas y nos enviaron a una con dos camas pequeñas.

no comments

They wouldn’t let anyone check in until 4pm even if some of the rooms were already cleaned. Around 100 people sitting around the property just waiting to check in. I booked this hotel because it had a pool and we planned on relaxing by the pool until room was ready. The pool wasn’t open and pool area didn’t look anything like the pictures. Stood in line for 1 hour 35 minutes to check into room (still probably 40 people behind me). Very inefficient. The room itself was clean and big. Would never stay there again.

Shuttle showed up 2 hours late on arrival Long queue at check-in 1 hour

We had an overnight connection, so this was a convenient stay. We had to take a taxi from the airport as there was not shuttle. Arrived at 11pm to a LONG check-in line and only 2 agents! Other than that, everything else was good: clean, spacious room; decent breakfast; the shuttle back to the airport was on time and complimentary 👍 Our shuttle was at 12:30pm, which was perfect for our 1:00pm flight check-in.

Great location, clean and big rooms (for Madrid standards) and breakfast had variety. They have airport shuttle as well

Excellent State Very Close to the airport

Restaurante calidad de regular a pobre. Habitaciones sobre cargadas de muebles. Ubicación útil respecto del aeropuerto pero en zona totalmente lejana de áreas comerciales.

Nuestra estancia fue satisfactoria, nos encantó la cantidad de espacio que teniamos

Great location for Madrid airport with an airport shuttle. However, the shuttle bus only goes hourly and we had no way of knowing if this would come. We had added a message when we booked the hotel about requiring the shuttle and again before we arrived, but no response. Also, there was no way to contact the hotel as the phone either went to a recorded message or rang out! The pool area (pool shut) was closed off and there was only a small area of Astro turf around it - with no seating and overshadowed by the building - not great to sit out in. We checked out and asked reception to look after our bags for a couple of hours, but were directed to paid lockers. These were fine, but an added expense that we hadn’t anticipated

The hotel offer a Shuttle, which is a small SUV for 7 passengers every 45 minutes, to pick up in the airport, for you going to airport the shuttle is a lottery. a taxi euros 30, bad business !

Mucho ruido

Nice staff and clean hotel

Is really a good place to stay In Madrid! Excellent service! Great breakfast!

bien

The staff are just wonderful. They are kind and helpful. Even when things are simply chaotic, because, for example, there is only one small van as a shuttle to and from the airport, the driver tried to do his best to please all the clients, who were no easy and not nice, as they had been stranded by the airline (not the hotel's fault at all). Kuddos to his patience and helpfulness. The hotel is an ok layover. It is clean and comfortable, with no amenities in the room. As this is an airport hotel, I would recommend a small electric teapot to allow the guest to make a tea or coffee, when arriving very late with no bar or eating options.

Tiny airport shuttle that fills up fast and leaves passengers stranded.

Large, clean rooms. Staff were exceptionally accommodating and 24-hour shuttle was excellent.

Excellent location and shuttle service it made my travel easier and hands up to continue, clean and perfect for the next step!