★☆☆☆☆ Disappointing Experience – Ruined My Son’s Birthday I booked a room at the Courtyard by Marriott in downtown Montreal through Expedia as a birthday gift for my 18-year-old son. The room was fully paid in advance, and the plan was for him to enjoy the hotel’s amenities pool, spa, gym,after work while I was at a sports tournament. He had even asked his boss to leave work early to enjoy the hotel. Unfortunately, what should have been a relaxing and memorable evening turned into a frustrating and disappointing experience. Despite arriving at the hotel at 4pm, my son was denied check-in because he didn’t have a credit card. He explained that the room was prepaid and that I would arrive later to handle any additional charges, but the staff refused to accommodate him. He ended up waiting in the lobby for three hours until I had finished my tournament and saw his calls. When I called the hotel, clearly upset, they still wouldn’t budge until I spoke with a supervisor. Only then did they send me an online form to enter my credit card details. They claimed it was “hotel policy” to require a credit card at check-in, even for prepaid bookings, but this was never mentioned in my Expedia confirmation or booking details. This lack of flexibility and poor communication ruined what was supposed to be a special night. I expected better from a Marriott property.

It was a great downtown area plenty restaurant selections plenty of shopping plenty of culture. Plenty of things to do. Can’t go wrong downtown Montreal.

Everything was very good with the exception of the person that checked me in - poor customer service, barely looked at me and just gave me my room key and looked back down

I enjoy the gym and spa

In the central town

Central to St Catherine street for shopping and to old Montreal for sightseeing

Loved the parking situation! It was an easy walk to Old Montréal. The staff were great too!

Courtyard Marriott is located at a very convenient place; most attractions are within walking distance.

Check in was a DISASTER, with massive lines forming because they would not check anyone in a minute before 3pm. Room was nice and very clean. One perpetually rude man at the front desk just sort of ruined our experience of interacting with employees. The location is pretty good—close to shopping and about fifteen minutes from the heat of the old city.

Staff excellent!

Great place to stay, large rooms, comfortable beds and perfect location.

The receptionists are very friendly, all the staffs in this hotel are friendly and nice.

No comments.

Loved the beds, the location, the staff, the cleanliness, everything was fantastic! Great gym and pool with sauna!!

I would not recommend staying at the hotel as this was the second night we stayed. First night, there was black mold in the shower and stains in the toilet. The second night we stayed there the sink faucet was noisy to turn on and the toilet bowl should be replaced. These type of issues should be corrected immediately by staff. They should upgrade their toilets instead of the pandemic as the excuse. No apology when it was first mentioned about the black mold.

Great stay!

There was black mold in the shower. When we mentioned it, there was no apology for it. Aside from that all was well.

.

Perhaps offer breakfast with the guest stay. It was price very high especially for children.

Great location to walk to different attractions.