Overall Ratings & Reviews Vitória Hotel Residence Newport

Great place , nice staff

Desde o gerente Douglas, passando pela equipe de recepção, cozinha ( café da manhã delicioso ) e até o manobrista, esse hotel tem um time de funcionários incríveis, super atenciosos, eficientes e educados que fazem você não querer se hospedar em outro lugar quando tem que ir a Campinas. Parabéns e continuem assim !

Hotel super bem localizado no Cambuí, com excelente staff, e ótimo café da manhã . Amplas e boas acomodações. Vai ser sempre minha primeira opção quando em Campinas.

Great place and the staff is incredibly helpful and polite. The receptionist Murilo was so kind. The breakfast is also great, but the hotel is old and could be in a better shape.

Shower room leaking water outside of the bathroom making the whole bathroom soaked wet after shower. When I complained with the front desk, here is what she said: “It is high season and we don’t want to loose incomeby shutting the room down for repairs”. And I said: really? So, the hell with the customers, right? Who have to be in that mess so your hoteldoes not loose money. This is not acceptable and very resentful. She just started at my face and did not say anything else. There was NO apology or even any sympathy. I do not recommend this place at all.

We choose this hotel primarily because we were traveling with our (small) dog. Another hotel that did not accept pets recommended us to try this one. It was a good choice. The staff is very helpful and friendly. The check-in process was quick and efficient. The hotel is not new but well maintained. The doors still use regular keys so they ask us to drop them at the front desk when we go out. A little inconvenient, The rooms are very spacious and clean but also very simple. The floors are tile (no carpet), which I liked since they allow pets. They have a underground garage. It is narrow but they have plenty of parking space. It can be difficult to maneuver sometimes but they have valet. The bathroom was clean and the shower was good but it is small. The area is quiet so we could sleep well. The breakfast buffet was included. It was good and the fresh fruit was very tasty. We did not have time to try the pool or dine-in. The check-out process was quick and since the room was pre-paid we only paid for the items we got from the room fridge and the "pet fee".

was good, the room is cleaner and everything was perfect.

English spoken fluently. Microwave, fridge, kitchen sink, plate in room. Missing silverware and glasses. Good AC, hot water, etc. Breakfast great. Parking for 17 reals a day.

Very simple and average rated hotel. Good location. The room is clean but it's old and urges a refresh. Staff is nice.

Aptos limpos Café da manhã muito bomm

Não informa que o estacionamento é pago! Cama péssima.

Atendimento da equipe excelente

Atendimento ótimo Estadia confortável Banheiro c muito limbo nos box

Razoável, hotel um pouco antigo, colchão muito mole e roupa de cama um pouco antiga. Quarto de excelente tamanho

Pros - boa localização e quarto grande Contras - Café da manhã muito abaixo da média e limpeza precária .

Excelente atendimento Todos do hotel são extremamente atenciosos

Quarto espaçoso. Limpo. Ótima localização. Ótimo atendimento. Café da manhã simples e gostoso.

Fico impressionado c o atendimento de todos os colaboradores do hotel Todos .., sem exceção.. São prestativos Atenciosos Sempre pronto a atender qquer solicitação Realmente impressionante esse nível de serviço

A Educação da equipe era notável. Indico e vou retornar quando precisar

Muito boa a minha estadia e fui agradavelmente surpreendida. Com certeza ficarei lá novamente.