Great stay and all the staff specially at breakfast were great...

Nice hotel, good location although a little walk from the city. Strange check in system - offer potential upgrade in advance which is never mentioned when checking in.

Room was amazing and staff were brilliant. An idyllic break.

View from the room was beautiful overlooking the river and bridges. The room was clean and tidy with great amenities. Staff were friendly and attentive, nothing was too much to ask. Would definitely return.

Room was beautiful, spacious and clean, the bedding was exceptionally good. Staff were lovely and friendly and very approachable. The Signature Suite definitely hit the mark and would love to stay there again.

Beautiful hotel, spacious and spotlessly clean room, amazing breakfast, great location, excellent staff

Perfect room everything we needed I’m just the right places

Room was cold and heating wouldn’t go up. Main room lights didn’t work either. Very draughty and sparsely decorated. Dissapointed overall.

Staff were great, room was wonderful and the ambiance in the bar was lovely. Will definitely be back again.

Loved our stay here, we requested robes when we arrived and had a really nice chilled stay. Gorgeous separate bathroom with free standing bath and comfy bed. Could cast your own TV. We had room service and the food (and wine) was delicious. The bar was also cosy. Only downsides were our room was next to the lift so we heard a fair bit of coming and going both in the corridor and from the road outside. It was also pretty warm and the curtain in the bathroom section did not fully keep the light out (had advertised as blackout blinds)

Great staff

Fabulous suite and hotel. Hugely recommend

Fabulous spacious clean room, all staff extremely courteous at all times, amazing breakfast.

Lovely hotel, everyone was so friendly and helpful. The room was fabulous, can’t wait to stay again. Thank you

Great staff and room

Unfortunately we didnt make breakfast. Warm welcome from staff on arrival, room clean but very warm

Really disappointing stay after staying in many HDV's and this one so many times. The bed was really uncomfortable; the pillows were all soft and so uncomfortable; and they had the wrong size sheet on (or badly managed) so that it kept moving meaning I ended up sleeping direct on the mattress. When I was asked for my views on checking out, I mentioned this. The receptionist didn't even acknowledge this and simply said: "You owe £15 for the parking". I actually thought the better response would have been to waive that charge! There are lots of other hotels in Newcastle where there would be no isuses with comfort and, if there were, they would actually acknowledge the compliant they instigated.

Loved our stay - welcome and restaurant service, in particular, was first class. Thank you.

Room was clean, staff were nice, comfortable size rooms and good area.

The room was spotless, everything was as expected