EXCELLENT HOTEL in every way - perfectly clean, comfortable, modern, amazing service by every single staff there, perfect location with everything just around it, great breakfast, totally lovely and relaxing pool area with music and pool bar - simply said, it's a true oasis of peacefulness in the middle of a very hustling-bustling city. We stayed in another hotel in Hanoi, so we can compare, and this hotel was the best decision we could make. We all were looking forward to come back to this hotel from our outings. Whatever the management there is doing there - thank you, you are doing a fantastic job! Don't change anything please.

The room was cleaned to a high standard st all times. The staff were the best we have experienced in any hotel. From front desk to everywhere in the hotel was first class. Tracy, Fancy, Amelia to name a few were very helpful and took care of all our needs. The breakfast was great with a large variety of dishes. Highly recommend this hotel and will be happy to stay there again.

Excellent location and the staff is phenomenal

This is truly 5* hotel. The staff is amazing, very helpful and accommodating. The breakfast is great and the view from the restaurant adds to the experience. The rooftop pool is great during hot days we really enjoyed ourselves

Fantastic stay. Thank you.

Lovely breakfast, great service

When we are traveling to a new country for the first time, we prefer to stay in a hotel that features informed staff, clean rooms, comfortable beds, and tasty meals. In Hanoi, the CLASSYC Hotel checks all those boxes and more! Every staff member we interacted with, from the front desk to the dining room to housekeeping was exceptional. They clearly hold themselves to a higher standard. They reached out ahead of our trip and helped arrange seamless airport transfer. And booked a terrific walking food tour. The breakfast spread is bountiful and daily housekeeping kept our room sparkling clean. We’d like to give a special shout out to Arthur who helped us navigate Hanoi each day. Stay here if you want a home away from home!

Great location in the Old Quarter, close to Hoàn Kiếm Lake and Tạ Hiện Beer Street. Excellent, excellent service from the front desk team.

Good service, modern and

Great room, wonderful staff, and good accommodations. The bed was comfortable, the tub offered a great relaxing experience. The staff provided great service throughout our stay.

We had great interactions with all the staff especially Fancy at the front desk who frequently checked in with us. The hotel is conveniently located within Old Quarter and is clean and well organized. The breakfast offered a wide range of options and I was able to refill my water bottle at the front desk.

All round great place with amazing staff

The staff were very friendly and approachable. The room was clean and met the requirements for a stay.

Service was amazing all round, and Amelia specifically was great.

Excellent customer service

The location is perfect, and the rooms are quiet and well designed, but the real highlight was the incredible staff! From the moment we arrived, the team was warm, welcoming, and attentive to every detail. They truly went above and beyond to make us feel at home, offering excellent local recommendations and assisting with everything we needed.

Wonderful and modern hotel that is spotless. Air conditioning works well. Hotel looks new with the nicest staff. Excellent breakfast that changes daily. Pho is better than most restaurants. Across from a great cafe and many dining choices. Close to main shopping and major food streets. Only issue is that like most of Hanoi, you have a mix of modern and developing properties. However, the area is very safe.

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From arrival to departure everything was perfect. Rooms are immaculate and modern, small, but have everything you need. Breakfast is delicious and extensive menu. Range of onsite meal / drinks options. Location is central and easy to walk to any location in the old district. Staff are amazing and there to assist before you know you need assistance; this was one of several hotels we stayed at during out visit to Vietnam and is easily the best - we will use it again and recommend it to anyone. If you have the budget, book the bigger rooms.

Great value