The room was beautiful, clean, well appointed, nice view, location fantastic for a wedding close by at Immerse. Everything was excellent other than contacting someone. We did not receive a text or email beforehand with a room code. I rang a couple of hours before check in time and left a message, no response. I rang at check in time and a lovely lady gave me the relevant info. She said they hadn't been able to contact me even though the app had my email and mobile number. I think I left my prescription sunglasses there so rang and emailed the week after leaving - no response. The only way to contact anyone is by ringing a landline number as there is no reception. Although the place is lovely I wouldn't stay there again.