I'm still fuming writing this review. We arrived at 9am, after an eight hour flight from NYC. We were hoping to get some rest after a long travel day with a group of 11 plus an infant. I know check-in is 3pm, but a little flexibility goes a long way. Not here, apparently.
When 3pm rolled around, our rooms weren't ready. I had to fight and beg for them to get us checked in. Four rooms finally arrived at 4pm, but my friend with 2 teens and an infant didn't get hers until 6:00pm. And we weren't the only ones. The lobby was packed with frustrated tourists.
If you're traveling with a big group, be prepared to fight for your rooms. And if you've got kids or infants, don't expect any special treatment.
In addition, the rooms were quite basic and lacked decorative touches. The amenities were minimal, with only two pillows provided, and I had to request a blanket as none were available initially. 😒 2/5 stars from me.