Overall Ratings & Reviews Royal Palms Beach Hotel

We stayed here on our honeymoon, and was expecting a little more hospitality to be honest couldn't even get a free drink out of them 😅. They do hound you a little in the mornings for room service so don't expect a lay in at this place! The food was really good, bar slightly over priced so all inclusive would be worth it if you intend to spend most of your time at the hotel. We tended to eat out everyday and if you want real Sri lankan food with a smile go to Kamals cafe 2mins walk out of the hotel over the train track. Really nice man and great chef. You can get a feast for less than £4 normally from him! The breakfast was extensive with loads to choose from! The pool was clean and very big, becareful on the beach as you will get harassed from the locals as they try to steal business from the hotel guests. Just say not interested and walk away asap. Also we had to ask for our welcome drink on the last day of our stay, and they even tried to charge us 900rs but then sorted it out for free.Overall 4 out 5 from us.

We had great service and the staff were very friendly

Amazing hotel great service

The food was no goumet stype but was good. Arranging transport was a real hassle. Try & make the place more child-friendly too,starting wirh half price etc...& activities for them too

We liked location large bedroom with sea view large swimming pool, attractive grounds. We didn’t like Slow service in all restaurants / bars (but didn’t use Japanese restaurant so can’t say) . Large amounts of mould in our bathroom and the permanent smell of damp in the room. The fact that the loungers and parasols were ‘pre-booked’ either by the majority of German and Russian guests risers who didn’t reappear for hours or by being ‘encouraged’ to pay a pool guy to miraculously conjure one up!

The stay was amazing and staff very friendly, enjoyed it very much.

Nice Pool Big Rooms, look great Food excellent Fitness room excellent Tennis courts ok Beach awful because of sellers, who try to sell you trips every 2 minutes Beach: Swimming most of the time not allowed and also not really possible Mold smell in room Service bad: Room often not made, they are noisy very early in the morning Breakfast only till 9:30, which was a bit early in general

Super!

Very helpful friendly stay, nice hotel with great facilities!

Very relaxing stay here en route to the airport. We were under the impression that the hotel had a 24 hour airport shuttle but we were too late to book a seat. After initially panicking the reception booked us a taxi from outside to pick us up, panic over!!

Nice layout.good staff. Nice rooms draw back are bad reception scents and a little rundown

We were only there a day 2 days one night. The chef Neerl made us a cheese and onion toastie his first time which was kind and not on the menu. We booked a sea view but got a pool view but couldn’t move us as they said they were fully booked ! That was it! It’s over an hour away from airport and cost £50 for taxi which is expensive.

Great resort good buffet breakfast nice sunsets cabana resturaunt had great food although a little pricey

we came as a family group and had a wonderful stay. Service is excellent, and staff are very friendly. the hotell is wast with several restaurants to choose from, and the food was very nice. the hotel is right next to the beach. when we were there the sea was a little too rough for swimming in the waves, but we still had loads of fun in the large pool. I can easily recommend this hotel :-)

It is an old hotel but pretty well maintained since the room was clean. The staff members at the restaurants were amazing and the taste of food was good. But the staff who helped us with check-in was not comfortable speaking in English and gave us a wrong information that I had to inform the reception in order to have buffet for dinner. After we got into the hotel room she called us to come down to the reception to get a 'repeated band' since it was my second visit. We asked her whethere there would be any special service by having the band. She told us "I don't know". It was very annoying to go down and get the band around my wrist. There was no point having the band.

This place was amazing. Highly recommended.

OUR FIRST TIME IN SRI LANKA AND WHAT A POSITIVE EXPERIENCE. THE HOTEL WAS RIGHT ON THE BEACH WITH AN AMAZING POOL. THE STAFF WAS EXCELLENT AND I WOULD HIGHLY RECOMMEND THIS HOTEL ESPECIALLY TO FAMILY AND FRIENDS. KEEP UP THE GREAT WORK!!!

Pleasant enough hotel with friendly hotel. Food was lovely with good choices for breakfast. The room we were in had a great sea view and was cleaned and attended to but the balcony was often pooped on by crows and not cleaned. The pool whilst large and looked welcoming was in need of more regular cleaning. The pool area needs some updating to paths and tiles. You cannot use the beach because of the constant hounding by salespeople and the sea is too dangerous to swim in.

This is a luxury resort where you can park yourself after some sightseeing in the center of the country. It has a very nice meandering pool, most but not all of it shallow for children safety, access to a long and wide sandy beach with a life guard and waves that take some getting used to and might intimidate some. There are three restaurants, one with a very nice buffet for 15 euro and two others. Breakfast is very rich and spans English to Sri Lankan versions of the first day meal. The place is super clean, indoors and out. Staff are very friendly and helpful. My wife came in with a bad cold, and within one hour one doctor and two uniformed nurses paid her a visit and gave her very effective medicin. We spent four nights and did not really see the need to leave the place, coming after days in the jungle and close to monuments, but the hotel staff will be happy to arrange tours for you. All in all, a very pleasant stay for all ages, though not one of the friendliest beaches in Sri Lanka.

This hotel is ‘tired’ public areas are very good and kept clean and attractive, but bedrooms are dated and bathrooms are in need of an update !! Towels and beach towels are worn and washed out !! Our biggest complaint was with reception staff , we had to ask three times to get anything done!! No one seemed particularly interested in helping or advising!! We were left with the impression that this hotel is given over to ‘tours’ staying 2or 3 nights so no effort is given to make your visit special, perhaps a good management team is needed to get this hotel up to scratch!!