The property was clean and the staff were professional and friendly. The property though was a little disappointing with poor access and lacking in amenities.

Helpful, welcoming staff. Room as expected from website. Clean and comfortable

It would have been good however 1) was sold as an hotel but in fact is a b&b. 2)have been told that reception was 247 but was not. 3) the day I left there was nobody at the reception and THE WAY OUT WAS LOCKED. This is unacceptable especially for safety reasons. Please imagine if we had to escape a fire. I want my money back

All staff was great. Very accommodating and friendly. Met all my needs. Would’ve appreciated better lighting in the room to allow for easier makeup application.

Great service, great location, a lot of people in the reviews mentioned how difficult it was to locate the place.. it’s really self explanatory. The only thing is you have to buzz in to get into the building which can be annoying. But I really enjoyed my stay and will be coming back!

Great staff who are very flexible.

The entrance to the hotel is very weird and creepy, it’s in a weird old building with other businesses. Super hard to find it in the huge building. Very creepy, there was no one else other than us. Couldn’t stay the night left after 10 mins from our arrival and they didn’t accept to do any refund for us! Don’t recommend it to anyone.

It is as others said, it's on the third floor of an office building. You take an elevator up from a courtyard. The place is clean. The breakfast was nice. The front desk is super and helpful. The area was safe and there was ao much in walking distance. The Metro was not far away either. I would stay again if it were a bit cheaper.

The location is very good. The staff are nice & friendly. I would stay there again

The room was modern and comfortable. Even though our room was facing Via Toledo, whem we closed the window, it was very quiet. On arrival, it was very hard to find the hotel. There isn't a big sign of the hotel name. We had to call the reception for help. I accept from a 4 star hotel to arrange a proper sign to help the guests finding the hotel. Breakfast: i can't even call it a continental Breakfast. The breakfast included small pieces of baguette, small pieces of cheese, small slices of salamy, several cakes that weren't eateble. From the second morning we had our breakfast outside. If the category is 4 star hotel, the hotel can't serve this kind of breakfast.

The hotel itself is nice and clean. It could be hard to find/access because it’s inside an old building. It was quiet in the room even tho it is in a busy street. The room was large and had ample storage space. Bed/pillows could be better and shower was tiny. AC worked well but didnt cool as much

Great staff that was extremely helpful and corteous. Flexibility with breakfast time which was a plus. Nice balcony view on a very lively part of the city. Great location. Good air conditioning equipment in a very hot day. State of the property was ok and functional.

Great spot & comfy enough for 1 night. Very helpful staff. Despite renovation’s happening it was very quiet. Handy to restaurants & the cruise terminal

Staff were really lovely, kind and helpful. Location was absolutely brilliant. Nice breakfast. Super clean!! The intercom was broken for the first 2 days (weekend) of our stay and the only option was to call the hotel to get in, but neither of our phones would call the international number, so we had to wait until someone came out in order to get in, so in future, if it breaks, it might be worth thinking about an alternative option for international tourists. It was fixed asap on the Monday. Our room was quiet, even though on a busy very noisy street, the balcony doors were super soundproofed. We found a couple of issues with the room, the stand in shower didn't work and the fittings were loose, but there was another shower above the bath so we didn't mention it to the staff. The main thing we found odd was the lack of toilet door! We think it was intentional, but there were obvious holes in the walls for hinges where there may have been one in the past. For private people, the lack of a door may be a problem... we had a running joke throughout the holiday about "needing to make use of a door" for our more serious ablutions. Probably one of the cleanest hotels we've stayed in, but make sure to keep things tidy and not to keep things on the floor (shoes, bags, washing) as they will be tidied away and moved. At the end of the stay we got a gift bag as well <3

Great staff and nice rooms. Property is hard to find but otherwise it was perfect.

The room is better than you imagined. Great staff. Just poor wifi.

The rom was terrible. Hard bed, pillows, dirty sheets. Isolation was unbelievable, I heard all the noises from outside and next room to me all the night. When I show the manager dirty sheets, he just told me I’m in a bad mood. The breakfast, food was old, terrible, I didn’t eat breakfast there. Totally I want to say I would never stay in this place. Absolutely not a 4 star hotel. I wouldn’t say 3 star either.

The property charged us an additional fee for having more than one person (2) share the room. My girlfriend and I had been traveling Italy for 10 days and this hotel charged us because we had two people sharing the room instead of one. The most ridiculous thing I’ve ever seen.

Very clean, comfortable bed, love the air conditioning in the room, very great location, lots of shops around, restaurants, cheap metro to move around and cheap.

Centrally located. Helpful staff. Would stay there again.