Overall Ratings & Reviews Renaissance Santiago Hotel by Marriott

Well located near, a shopping area is easily accessible walking 10 minutes… the staff is very attentive and always focus on getting things done to the guest satisfaction

First class hotel with very kind and helpful staff.

The hotel was fine. The front desk dealt well with English speaking visitors, not as true in the restaurant.

Great employees.

Great location / good restaurants

Nice and clean hotel. Staffs are friendly. Some of them may be new to the job and need to improvement on knowledge of the city and tourists’ frequently requested destinations

nice

The experience was exceptional. The decor and amenities were far beyond my expectations. This hotel is highly recommended. It is an excellent choice for a stay in Chile.

Front desk staff not helpful and with an attitude

Well located! Near a shopping mall! Lor’s of restaurants around the corner! Some employees go far the exta mile to make sure you feel welcome and comfortable!

Amazing staff!

The hotel staff were very friendly, polite and accommodating. We enjoyed the breakfast and the rooms were very clean and modern. It was located within walking distance to a huge shopping complex with many stores and places to eat.

El servicio fue muy bueno tanto en recepción como en el restaurante incluido en la tarifa. Muy limpias las facilidades así como la habitación. Su ubicación permite acceso a corta distancia de excelentes restaurantes.

great amenities in common areas and in the rooms; easy parking; excellent location; well-maintained property. highly recommended;

Nice clean updated rooms, friendly staff, convenient, good wifi, walkable to shopping

Ok

Terrible service

The Guest Lounge was understaffed outside the happy hour and basics like coffee milk and water unavailable. It is offensive to expect guest to pay for a coffee in their room. The room service was average. Breakfast was really good and all the staff were friendly.

The bell hop Claudius and the van driver were amazingly friendly and couldn’t do enough for us. There was cucumber and melon water was very refreshing but the glasses were slow to be replenished

We found the hotel was lovely and comfortable, but lacking with the level of service that we expected. We were on the 12th floor and had access to the executive lounge. The evening cocktails and snacks were quite nice but in the morning it was absolutely impossible to get a cup of coffee. Either the access was not open at 6:30 AM when it was supposed to be, or when it was, I found the coffee maker to be inoperable and sometimes not even plugged in and ready to dispense coffee.. I called the front desk to ask that additional coffee be brought up to our room so I could use our own coffee maker, but was told That we were only entitled to one complementary serving per stay. I really did not think this was good customer service at this level of hotel. I found the staff to be pleasant, but at no time did I feel they went out of their way to make our stay comfortable. Everything was quite slow, and our housekeeping service was very inconsistent. One day we would have excellent cleanup, only to find the next day a very different story. I would like to give a better rating to this hotel, but I cannot at this time. The surrounding area is excellent with a Shopping Mall, a couple of blocks away and access to many restaurants and shops. The restaurant in the hotel was also quite good, and I would highly recommend that they obtain English menus for the American customers.