Overall Ratings & Reviews InterContinental Hotels KUNMING, an IHG Hotel

Very beautiful view.

Everything fine.

Property condition and staff are decent for a 5 star hotel.

Very satisfying stay. My only complaint was the tendency for the shower water temperature to fluctuate. Assume it’s a regulator in the room. Did mention to the desk. Otherwise. Would stay here again without reservations

Awesome..Beyond expectations

The hotel is beautiful and the service is perfect. Great breakfast bad coffe ( in China tea is better). But excellent cappuccinos at the lobby.

The hotel is located away from the city centre so it is quiet and has a relaxing atmosphere. The rooms are spacious and clean. Buffet breakfast has a wide variety of international and local dishes and are all delicious. Most importantly, the staff are courteous and very helpful. The service is top notch and the all in all the hotel is wonderful and is highly recommended.

Sprawling hotel - cold but generally comfortable. Hotel staff from the front desk to the ones serving in the restaurants and lounges are all very kind, helpful and considerate.

This hotel is beautiful and very big. Plenty of walks just to my room. Location is little remote. Require taxi everywhere we go.

Hotel was very clean and rooms were spacious, Staff were friendly and helpful, food was excellent. The only problem was paying, we had to pay separate at the spa and Chinese restaurant and two times the card machine did not work. Basically the problem is they do not trust you even when they have a copy of your credit card.

Great breakfast and better dinner. Friendly staff. Nice gym and pool.

A wonderful hotel with outstanding service! The rooms are large and clean.

+ Very spacious and clean rooms. + Hotel has good restaurants for dinner. - no choice regarding breakfast, only buffet style at fixed price. - most staff only speaks Chinese, no other languages.

The hotel was exceptional from top to bottom. Club lounge was amazing with good food and drinks. Breakfast was endless. Hotel staff friendless was amazing. Few people spoke fairly good English and I can appreciate that they are trying to learn. Nothing I could say negative about the hotel. The downtown is about 20-30 mins away within 30RMB. Perfect gateway if you are in Yunnan Province

I never stayed at this chain before and this experience is going to make me try. OUTSTANDING Customer Service. Any little problem, e.g. my breakfast order was lost and they made customer accommodations - gave me a free pass to the business lounge. Business Lounge was outstanding and free. The Breakfast was so overwhelming I actually took pictures and posted to FB.

wonderful

Hotel was in great condition. Clean and polite service. Location was a little out of the way.

good location and service.

Although this is a five-star hotel, I did not like the lobby or the premises of the hotel. The compound is too large and you have to walk a lot, and the lobby is dim & humongous. But the rooms are very nice and spacious, and breakfast is sumptuous. The location of the hotel is far away from most places in Kunming because this hotel is a resort near the lake.

Superb staff, helpful, friendly and knowledgeable. Nearly all staff spoke some English. Excellent food, good value for money. Hotel is long way from town centre but in pleasant residential area