9.2
Exceptional
From 968 reviews
Cleanliness

9.2

Room Comfort

9.2

Location

9.6

Service and Facilites

9.2

Traveller Reviews Holiday Inn Express & Suites AUSTIN NW - ARBORETUM AREA by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
misty
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff was extremely nice. The young lady that checked us in was kind enough to sign me up for the reward program. Jose was extremely kind late in the night to help with multiple items. We’re not a traveling family but we enjoyed this hotel and had us considering other trips as long as we’re staying with similar amenities. Thank you!
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Ashley
icon-Business
Business
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Room was clean and the staff were great! I have to be in the area one weekend every month and will be staying here again! The only suggestion I have is to start breakfast earlier (before 7) or have items out for a grab and go option.
Stacey
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great clean, safe property. Great location for Arboreatum and Domain. Breakfast is very good.
Stacie
icon-Business with Friends
Business with Friends
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Good location. Friendly staff. Cleanliness needs improvement-yellowish/brownish stains on bath walls; mold behind caulking in bath and crumbs near bed. Buffet had good variety. However, the raisins were old and the oatmeal was too runny.
Mary
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We enjoyed our stay! Front desk staff at check in was wonderful. Enjoyed the breakfast and seating area. Great areas for visiting by the pool.
Timothy
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Quiet and safe place to stay. Clean rooms
Don
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Pleased
Noelle
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Extremely comfortable bed! Great breakfast options and space for eating.
Sheri
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The people who check you in at the front desk are so happy, helpful, and nice to the customers. Housekeeping was fantastic,and our room was great! Breakfast buffet was really good. We will stay here again.
Richard
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great staff and rooms for the money. Great free breakfast.
Clifton
icon-Business
Business
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Enjoyable Comfortable
Sarah
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Great customer service, quiet stay, safe and comfy beds!
Richard
icon-Business
Business
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

People are extremely helpful and kind. Highly recommend the full free breakfast. Out room was not ready so the manager moved us to an exec suite, no added cost. Now we are spoiled. We will be back when we are in Austin
Patricio
icon-Business
Business
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great and very close to the domain
Tanya
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We had a great stay. The staff was accommodating and very nice. The hotel was clean and we felt safe.
Steve
icon-Business
Business
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The front desk person was accommodating. His name was Adam and he allowed me to check in an hour early, which was great because I was really tired from being on the road all day. He was friendly and even remembered who I was from my phone call.
krystal
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The fountain in the pool did not work or was never running. Every night was so loud. My daughter and I were woken up many times to loud voices qnd doors slamming through 1 am.The area was good with lots of shopping around.
Ryan
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Nice clean stay with a great breakfast
Amber
icon-Business
Business
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Worked well for an overnight stay for work. Good Breakfast
TIFFANY
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Great property in this area!
Number of reviews per page
20
40