The staff were absolutely incredible and extremely helpful and the breakfast was phenomenal. The hotel definitely lived up to the pictures, it was very pretty. The pool is only available for a short period during the breakfast period which wasn’t ideal for me as it’s pretty early and cold but other than that, it was a good stay. Will definitely stay here again and will recommend to others!

Mi experiencia en Hotel Pansaverde fue muy decepcionante y definitivamente no corresponde a la imagen de exclusividad que proyecta. El hotel es excesivamente ruidoso para quienes buscan descanso. Además, la habitación que me asignaron tenía una ventana en el baño con vista directa hacia el restaurante, algo incómodo, invasivo y poco apropiado en términos de privacidad. Otro aspecto que me pareció absurdo fue que la alberca solo podía utilizarse de 9:00 a 11:00 de la mañana. Resulta difícil entender por qué un hotel promociona este tipo de amenidades si los huéspedes únicamente pueden disfrutarlas durante dos horas al día. Lo peor ocurrió al hacer el check-out. A pesar de haber dejado una tarjeta de crédito registrada como garantía al momento del ingreso, nos detuvieron para inspeccionar la habitación antes de permitirnos salir. La sensación fue de desconfianza y de ser tratado como sospechoso, algo totalmente fuera de lugar en un hotel que pretende ofrecer una experiencia de alto nivel. Las instalaciones pueden lucir bonitas, pero el servicio al cliente deja mucho que desear. Entre el ruido, la falta de privacidad, las restricciones absurdas para usar la alberca y un check-out incómodo y poco profesional, esta fue una experiencia que no repetiría. No volvería a hospedarme aquí y no lo recomendaría.

El lugar es precioso, está rebién ubicado, el personal super atento, la comida deliciosa y la habitación muy cómoda, solo que no había a/c y la piscina tiene el horario muy restringido

Very friendly and collaborsting staff.

I 100% recommend Mason Panza Verde The facilities are first-class, the room was super clean, and the service was excellent. The staff made us feel very comfortable, and the food and the underground bar were spectacular. We will definitely be coming back soon.

All excellent!!!

Clean room, very friendly staff, such a cute hotel!

Loud music next door couldn’t let us sleep

My stay at Meson Panza Verde was absolutely fantastic. The property is stunning, clean and well maintained. The people working there were so kind and helpful and they made my stay wonderful. Gorgeous room, comfortable bed, very clean, and very spacious. Highly, HIGHLY recommend this place if you stay in Antigua!

Had a great stay. Grounds were beautiful and my room was exactly what I wanted. My room was cleaned daily whenever I left so I always came back to a made bed. Food was also really good. Friendly, helpful staff as well. I just wish the pool was opened all day, it was only open in the morning during breakfast hours.

Absolutely lovely place. Beautiful, comfy beds, great terrace. The food was our favorite meal of the trip. Noel, great waiter, made us feel like we were at home. Will be back.

Fantastic location, beautiful room, great bed!

I rated our stay as OK, for the following reasons: Our room was right next to the main dining area, on the corridor, there was constant noise from diners and hotel staff; the room does not have air conditioning, so keeping the windows open didn't help with external noise; on our first night the noise was pretty loud due to an event right next door. And finally, the hotel is having trouble with their hot water system, so we had to bathe with lukewarm water. On the positive side, the staff are very friendly and the food at Panza Verde is excellent. Would not stay again, but would surely return to the restaurant.

Great staff

This was the most amazing hotel we stayed in Antigua! Absolutely beautiful and comfortable! Staff was always very friendly and helpful. Restaurant had amazing atmosphere and food. Will definitely be returning!

Impressive setting and incredible food!

I left for work early the day our checkout was scheduled to take a meeting. They were insisting if my gf wanted to stay in the property she had to have lunch, if not she had to leave. It was uncomfortable for both I had to rush out of my meeting she had to buy something because she was not allowed to wait in the restaurant or lobby.

Beautiful hotel, great food. Would stay again

Room was neat and the hotel staff was extremely accommodating

The driver they provide for my transfer from the airport almost killed us twice because he was texting while driving. He also touched me several time on my arm/shoulder while talking. Asked me for tip several time during the ride and with all that i did not give any. Checkin was fast and they allowed an early one! Room was cozy but located next to the restaurant and very noisy. Oh and the window in the bathroom opens right on the tables of the restaurant.. For a fancy hotel it was very disappointing in the end. Id recommend going to casa Santa domingo or los pasos instead!