City Express by Marriott Xalapa

Explore City Express by Marriott Xalapa
8.6
Very Good
From 695 reviews
Cleanliness

8.8

Room Comfort

8.4

Location

8.4

Service and Facilites

8.8

Traveller Reviews City Express by Marriott Xalapa

Number of reviews per page
20
40
Top reviews
Laura
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

My stay was not at all what I expected, especially coming from a hotel with Marriott's backing. The rooms smelled musty, and every time they went to "clean" the room, the housekeeping staff turned off the air conditioning, which only made the musty smell stronger. There were never any towels in the room after cleaning. I had to wait more than eight hours for them to be washed and put back in the room. If I needed towels, I had to wait for them to be washed and dried. On the day of check-in (four days prior), I tried to make a change to my reservation, but because I was an Expedia customer, they wouldn't help me. The noise late at night was terrible, and no matter how much we asked them to do something about it, they never helped. It was impossible to sleep. Overall, my stay left much to be desired. I've never stayed in a hotel that didn't have towels available during the day or even extra blankets for guests. There is no telephone in the rooms and every time I needed something (towels for example) I had to go down to reception to ask for it.
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Felix
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Staff was really friendly
Jorge
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

La comida estaba excelente
Dave
icon-Business
Business
8.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Excellent service and attention... good location and easy access. Comfy!
Julio
icon-Leisure
Leisure
10.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

Breakfast is awful. I hated the plastic silverware
JAIME
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

Customer Service excellent. The security guard very helpful.
Rubicelia
icon-Leisure
Leisure
8.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

N/A
ana
10.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

Go
ezequiel
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 148 week(s) ago

Expedia Group verified review

The bed was horrible. It had a horrible smell and was uncomfortable. There were dead bugs in the hall to the room.
Cesar
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 153 week(s) ago

Expedia Group verified review

Excellent location
Amelia
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 158 week(s) ago

Expedia Group verified review

The hotel was not what we expected
RENE
10.0
/10
Reviewed 169 week(s) ago

Expedia Group verified review

Great
WILLIAMS
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 200 week(s) ago

Expedia Group verified review

Personal amable, un buena ubicación, seguro. El desayuno incluido rico y suficiente . El único detalle fue que no cuentan con aspiradora para limpiar los pisos que estaban un poco sucios. Y sería bueno que las ventanas de la habitación se pudieran abrir.
JAIME
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 222 week(s) ago

Expedia Group verified review

Good hotel for price. Quite and safe.
Verified traveler
icon-Business and Leisure with Children
Business and Leisure with Children
8.0
/10
Reviewed 276 week(s) ago

Expedia Group verified review

Good for the price. At the room some corners with mildew alerts for some corrective maintenance needed.
Eduardo
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 344 week(s) ago

Hotels.com verified review

En general bien, sólo que el baño necesita un extractor. Se acumula mucho la humedad en el cuarto
Jorge
6.0
/10
Reviewed 363 week(s) ago

Hotels.com verified review

Práctico, buena opción si vas de paso. No me gusto que el cuarto daba al lobby, mucho ruido durante la mañana. Todo lo demás muy bien.
Verified traveler
8.0
/10
Reviewed 391 week(s) ago

Expedia Group verified review

the attitude of the cook when serving the food and answer the questions of the guests
Carlos
icon-Family
Family
8.0
/10
Reviewed 405 week(s) ago

Hotels.com verified review

nice room, good service
Josue Issac
8.0
/10
Reviewed 414 week(s) ago

Hotels.com verified review

We just stayed there in a business trip. The hotel is well located, since it's on the outskirts of the city to go easier to places, just taking the highway. The room was clean. Breakfast is barely ok, but you can't expect more on this sort of hotel.
Number of reviews per page
20
40