Terrible service, deficient facilities, and they do not respect what you pay for.
Since Expedia is asking me to rate my stay, I am using this space to warn other travelers and document the terrible service at this hotel. I booked and paid through this platform for a stay for 3 people. However, upon arrival, the room was set up and supplied for only 2 people (they only left 2 towels and 2 bottles of water).
The room's infrastructure left a lot to be desired: the in-room phone did not work, leaving me unable to contact the front desk, and the internet access was not activated. I had to personally go down to the front desk multiple times just to demand basic services that were already paid for.
Worst of all was the terrible logistics and the attitude of the staff. We left the room empty in the morning, between 8:00 AM and 11:00 AM, and they did not use that time to clean. Later, around 1:30 PM, while we were trying to get some rest, they repeatedly interrupted our sleep by persistently knocking to clean the room. The staff gave us ultimatums, threatening that if we didn't let them clean right then, they wouldn't return until 5:00 PM or 7:00 PM. When I complained to the manager, his grand solution was to try to change our room at the last minute instead of properly managing his staff, which I obviously refused. To make matters worse, when we returned from our event around 12:00 AM (midnight), we realized that they never cleaned the room at all during the entire day.
