Great place. Extended my stay because of how great the atmosphere was and the variety of plants and animals. We loved seeing the bats swoop through in the morning getting the bugs. No bugs to be found on the property. Lots of cool lizards running around though and the staff were always very friendly and helpful. Omar at the front gate was very courteous and helps with the luggage and any questions. I went in and out a lot because of all of our appointments and running to the store and they never made it seem like it was a pain to buzz me in every time to the property which was nice. Overall great experience and definitely great value for the money. I've stayed at five star resorts that didn't have as helpful staff. Will definitely return. Only downside was the noisiness from the bar, Disco, hostel across the street but we knew about it beforehand and it wasn't really an issue. The location is Central to a lot of the nightlife so there is no avoiding it wherever you go. 10/10
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jessica
Leisure Family
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Omar was super helpful and friendly. Extended our stay with zero issues. Noisy at night but we expected that and it wasn't an issue. Saw lots of different kinds of birds and a family of bats that circle the courtyard every morning clearing out the bugs. It's like a tropical oasis and no one bothers you. Coffee, tea, fruit, yogurt, and toast available in the morning in the beautiful garden cafe which is very convenient. Walkable to the dental clinic that placed my implants and 5th ave. Lots of fountains and hanging plants. Room stayed at perfect temp. Only downside is the stairs which can be hard for people with mobility issues. overall
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Ciara
10.0
/10
Reviewed 33 week(s) ago
Hotels.com verified review
Really nice hotel close to everything yet feels tucked away from the hustle and bustle thanks to the tropical courtyard. Room was clean and comfortable and staff were very accommodating. Some loud music from the hostel nearby but this finished by midnight so didn’t affect our stay. Would stay here again!
Verified traveler
8.0
/10
Reviewed 34 week(s) ago
Hotels.com verified review
Beautiful property, but anything but tranquil.
Not the hotel's fault, just the downtown location and nearby party bars.
Lush, jungle setting. Great rooms, clean, great service, nice pool, good breakfast.
Destiny
Leisure Family
8.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Pros: the staff, location, food, rooms
Cons: TV, Mini Fridge
I want to start by saying the staff is very accommodating, kind and multilingual if your Spanish still needs some work. This place is awesome. The property is a hidden gem you would never be able to guess that it looks like it does on the inside. The environmental fee is 66 pesos and it must be paid in cash. I didn't personally see this mentioned anywhere while booking but the front desk informed me and were very kind about it. If you are traveling here pack extra towels and washcloths, they do have towels available for rental for the pool but if you do not want that option please pack your own. You may not bring the towels out of the room and to the poolside.
The room was open and comfortable. There was so much air and natural light coming in. We could see coconut trees outside of our window. There is noise from the party scene down the street at night but it didn't bother our family. If you are a light sleeper it may bother you. The TV was pretty small and way up high. It did not have any streaming capabilities or the ability to cast your phone to the TV either. There is a mini fridge in the room but it doesn't actually get anything cold. There is no microwave to reheat anything you had anyway. Breakfast was absolutely delicious nothing but good things to say there. We would absolutely stay here again.
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9
Leisure with Friends
4.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Extremely noisy. Near the hotel, there were several music bars and party places and it didn't stop all night. The shower pressure was really weak. However everybody in hotel was really nice and the interior was stunning.
Martha Aurora
Business and Leisure Family
10.0
/10
Reviewed 63 week(s) ago
Expedia Group verified review
Good hotel recommended for the location
Karla
10.0
/10
Reviewed 65 week(s) ago
Hotels.com verified review
A little outdated with room keys and tv remotes but overall good quality for your money. Just like the pictures- nice pool
Juanita
Leisure with Partner
10.0
/10
Reviewed 76 week(s) ago
Expedia Group verified review
Pool was very cold! But I did go February! Hotel is beautiful! Perfect for pictures! It’s not what you think from the outside.
Yazmin
with Children
10.0
/10
Reviewed 115 week(s) ago
Expedia Group verified review
Awesome place to stay! Short in distance to the beach and different restaurants! Clean and calm property !!
Alexandra
Friends and Family
2.0
/10
Reviewed 133 week(s) ago
Hotels.com verified review
Really bad experience!! They closed the parking door and didn't let us in until my husband and other guests complained!! We didnt had water in our shower 2 days at different hours. At the restaurant there was only 1 waitress, for all the guests.
Ana Maria
Leisure Family
10.0
/10
Reviewed 137 week(s) ago
Expedia Group verified review
Really good
I love the place
samantha
Leisure Family
10.0
/10
Reviewed 137 week(s) ago
Expedia Group verified review
Super friendly staff, clean and good spot to stay, close to 5th Ave and bus station. Mini resort feel inside the city.
Leandro
Business and Leisure with Friends
10.0
/10
Reviewed 145 week(s) ago
Expedia Group verified review
amazing
Fernando
Leisure with Partner
8.0
/10
Reviewed 146 week(s) ago
Expedia Group verified review
The hotel is in a good location. The staff is friendly and the rooms are clean.
Verified traveler
8.0
/10
Reviewed 156 week(s) ago
Hotels.com verified review
El hotel está convenientemente ubicado a sólo unas cuadras de restaurantes, bares y el palacio municipal. Las habitaciones son confortables pero el baño un poco pequeño para mi gusto. A diferencia de otros hoteles en la zona, éste sí cuenta con estacionamiento. El personal fue amable e incluso nos ofrecieron el uso de las instalaciones después de hacer check-out
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Antonio
Leisure Family
10.0
/10
Reviewed 160 week(s) ago
Expedia Group verified review
El lugar es hermoso, tiene muchas plantas hermosas. Es muy bonito el lugar. Estaba limpio y el precio fue excelente!
Nick
Business and Leisure
10.0
/10
Reviewed 164 week(s) ago
Expedia Group verified review
This is the second time I have stayed there. The staff is excellent as well as the location!!!
Veronica
Leisure Family
8.0
/10
Reviewed 168 week(s) ago
Expedia Group verified review
Hotel has an overall exclusive boutique hotel feel and atmosphere. Love the lush gardens everywhere u look and the beautiful pool with water features. Also like the hammocks and small personal patio areas outside every room. Only problem i disliked was getting a room w a kitchenette with no functional fridge but the problem was corrected. Staff very friendly and helpful.my family and I had a great stay! Thank you!