We are a family of four and were looking for a single room that could accommodate all of us. During the booking process, we couldn't find a room that sleeps four people, so we booked two separate rooms.
When we arrived at the hotel, we were given two rooms with a total of eight beds. Since the four of us could easily have stayed in just one of those rooms, we asked the staff to cancel the second room. Unfortunately, they refused, explaining that the reservation had been made through Expedia.
We explained that the option to book a single room for four people was not available when we made the reservation. The staff responded that they had allocated us two rooms at the time of booking.
While I understand the hotel has a 48-day cancellation policy, I believe some flexibility and consideration would have been appropriate in this situation. We were not trying to cancel without reason—we simply wanted to avoid paying for an unnecessary