Overall Ratings & Reviews TownePlace Suites by Marriott Thunder Bay

Staff were very friendly. A little expensive for what you are getting.

Everything was great, except for a one minor issue. The coffee pot in our room had no lid, but staff were very attentive to this issue. 24/7 coffee in the breakfast room was wonderful! Early breakfast at 6:30am. Breakfast was amazing! Rooms were very clean and very comfy beds. Hotel is super clean. A special shout out to Pritish who went above and beyond in guest services. He really made us feel very welcome. Overall this place deserves 5 stars in every category!! Would stay here most definitely if ever in Thunder Bay again!! By far the best hotel stay of our road trip.

When I checked in, the front desk attendant Omar was enthusiastic and very welcoming. Our room was clean, or so I thought. Upon entering the restroom in the morning and getting ready for a shower, my eyes zoomed into every corner and crevice of the shower stall and to my dismay, there was black and pink looking mold. It was built up all along the base of the glass door to enter the shower. I let the new attendant know and she seemed confused and stated she would get someone to come look. I was annoyed but I waited from 10-4pm and no one came. I went back and the evening attendant sent someone within 20 minutes. It was cleaned thoroughly! Breakfast was good, much variety and the hotel is mostly quiet unless you are near an elevator. Lastly, I tried to contact Hotels for support but the app was blocking me from typing.

Bedside lights and power outlets not working Large hotel with long corridors Great breakfast room selection of food items

The first room they gave us was not cleaned. There were dirty towels in the bathroom and food left in the cupboard and it smelled like stale turmeric. The dining table had a chair with a broken seat. I moved the chair and the seat fell off! We made them give us a different room and it was marginally better. Very run down and worn. I expect so much better from a Marriott. The sitting chair was so worn and dirty we didn’t even use it. We took the sheet off one of the beds and laid it on the floor to put our suitcases on. It was just nasty. I would avoid staying in Thunder Bay all together. And the room was expensive!!

Overall great to stay at this hotel.

We had a long stay as we were out of our house due to a fire and I can’t comment enough how accommodating they were for us

The staff were courteous and friendly. The room was very clean.

Room layout is very efficient, with plenty of storage available; there is a grocery store right next door, which is handy for quickly stocking the kitchen. Staff was very friendly at check-in, and very helpful as things came up. Gets a bit noisy first thing in the morning, but overall a great value for longer stays if you're spending most of the day out and about.

Not super clean. Asked for a sent free room - but they couldn’t deliver

Clean and quiet

Breakfast is good and studio suite is complete with kitchen stuffs.

Kitchen in the room.

Very clean, great breakfast included

Great service checking in, helpful staff, cleanliness is awesome. Considerate staff very friendly and helpful.

I loved everything about this hotel.

Kitchen and table.

Right there on main highway. Was nice not to have to cross town to find it. Our dog Griffin felt comfortable with the staff and in the room. We’ve stayed here before and will take advantage of it again in the future.

We enjoyed staying there, only problem was the holes in the road to get to it.

Stayed here many times. Right on Hwy but quiet