1. the first night we were staying, someone's banging our room door loudly in the morning while we were sleeping. We didn't open the door because we weren't expecting anybody. 2. Within 5 minutes someone's calling through telephone hotel twice speaking Thai. I think this is very impolite because we were still sleeping and hangover and this was happening early in the morning. 3. today when we were checking out around 10.20am, the hotel charged us extra 100 baht to take our luggage to the pier. it supposed to be free as part of hotel compliment. they said the only free of charge is at 8.30am, 10.00am and 11.00am. so we have big argument because this notice never shown before. because of this dispute the hotel now didn't want carry our luggage even though the ferry schedule at 11.00am which is only 25 minutes left (from hotel to the pier takes 15 minutes by taxi). good for us the travel agent across the hotel helped us, but we still paid 100 baht. 4. apart from these, the beaches are nice (i.e.: phi phi islands, maya bay, phi leh bay, phi leh lagoon), the food and the people.