The staff was snotty but when I approach them on the roaches in the room they did not care.. the breakfast was one pancake spit in to many pieces and if you wanted a little chocolate everything was extra.. we had a two night stay and left the day we saw the roaches ..we are going to many places in Nicaragua and stay in many of hotels this was a big letdown

Location is perfect! Just a couple blocks from the beach, and close to so many great bars and other spots. Room is small, but AC is cold and beds are comfy. We will definitely stay here again!

The room was in a perfect, walkable location and very comfortable. Staff was friendly and accommodating. Nice having the restaurant right there for drinks and ice. I ordered the fish fingers That evening and I think they were probably the best I've ever had. Breakfast was great also! Bed was pretty comfortable also.Definitely recommend this spot

Très déçu de mon expérience. Le service n’est pas courtois, les employés ne sont pas disponible pour nous aider et personne ne se débrouille en anglais. Beaucoup de commodités affichés n’étaient pas disponible : pas de buanderie, pas de service de réception 24/7, pas de terrasse avec hamac, personne pour nous aider pour un transport ou activités . Il y a eu plusieurs coupures d’eau donc pas accès au lavabo/toilette/douche. Nous avons aussi vécu un dégât d’eau dans notre chambre un soir (l’eau coulait du toit par l’air climatisé) et nous avons dû attendre le lendemain pour de l’aide parce qu’au employé n’était sur le site. Ça avait coulé dans le lit :/ Je ne recommande pas du tout. Ils nous ont rien offert pour compensés tous les manques et désagréments.

Great stay at this property. The beds were comfy, the room was clean and the staff were nice. The included breakfast was so tasty and the restaurant at night had a fun atmosphere and great menu. Its perfectly located in town with anything you need justvsteps away. We had a rental car and they showed us where to street park and everything felt safe. Would stay here again!

Clean rooms, excellent location, good breakfast, but no parking, have to park on street.

Upon check in we did not get any info if there is wifi, they didn’t tell us that the hotel lobby doors are locked past a certain hour. So we might have not been able to get into our room. Rooms were small and very out of date. Not clean.

The room was clean, the staff was super friendly and accomodating, the surrounding is noisy (but that's all of San Juan) so bring your earplugs. Would definitely stay again.

Room was cleaned. Personnel was amazing

My stay at El Caite was absolutely amazing! The location is unbeatable, right in the heart of San Juan del Sur, close to everything, including great restaurants, shops, and all the main attractions. The bar downstairs is simply outstanding. The service is impeccable, the staff are friendly and professional, and the overall atmosphere is exactly what you want when staying in a vibrant beach town. I will definitely be coming back without hesitation and highly recommend this place to anyone visiting San Juan del Sur!

Bad service

Safe did not work and staff did not seem interested. Instead they said the safes in all the rooms didn’t work and shrugged shoulders. Otherwise, the room was quite clean and well-kept. I had to leave before breakfast so I did not have a chance to try it.

Room really clean. Hotel was quiet even tho it’s downtown.

I believe that their add on Expedia says beach property. It’s a block away. They have a nice restaurant but restaurant patio is 4 feet away on an open patio. You can hear them as well they would hear you too?

Very small room, uncomfortable bathroom. It is not what we were expecting according to the review

Great location. A little pricey

air conditioning was excellent. We didn't eat breakfast but were offered it. It's a good restaurant so assuming it would be good. The only drawback is for older people as there's a steep set of stairs if your room is top floor. Otherwise, it seems good value.

Nice

great staff like family

They checked us into the wrong room and then they told us they were going to race, but they did not