Staff are very nice, good service

Excellent service

Large room. Enjoyed the separate sitting area. Staff was very good, kind and helpful. The food was wonderful, well presented and explained. The hot bath is made of attractive wood that feels good. I like being able to control the temperature.

Vintage style hotel, look elegant, room clean, staff politely, half board food deliciously, relaxing onsen

Nice cosy place, The walk to nearby park and village i Make this access so good . Definitely a good choice for onsen visit . The 8th floor onsen view is cooling and great to be in.

Very dated property, very old decor,, the hotel would need some renovation and new furniture and art. It was hard to see that on the pictures on expedia. Most hotel in Japan give you a very limited time frame in terms of breakfast we had only the option at 7 or 8 which is quite early if your on vacation. We could not make it because my husband had to work at that time. They are also very strict on the checkout time. The service eas good and the first person who greeted us was very nice and really took the time to take us to our room and explain everything to us. We had a private onsen, which was nice and the room did not feel as dated as the rest of the hotel. The food was ok but we have come ro realize that a Kaiseki style dinner is not really our thing although we are not really picky eaters and love Japanese cuisine. Again the service was excellent at the restaurant though. I would not stay here again.

It was the best hotel in our entire trip to Japan!!!

職員熱情專業、有禮貌, 凡事為顧客著想。最開心的是女性顧客可以自選喜愛的和服/浴衣，亦有專人幫忙穿著，突然有機會穿和服自然拍了很多美照。這次住的是別館，私人風呂環境恬靜，房間不算十分大，有種古早感，但很舒適及清潔。 晚餐和早餐味道不錯，但由於分三段上菜，食物簡介紙上沒寫哪些會在第幾段上菜，而且第二段上的一種食物原來要等第三段的一起吃，另外服務員是看日文的但要在寫英文的紙上找回同一款食物作介紹，也很難做，此處有點混亂。如可於食物名稱旁有數字對照，或同紙上有日英或中文對照，體驗更佳。 旅館位置並不近車站，但酒店提供免費的士來回車站，非常貼心及方便，而且聽說近車站的旅館都容易聽到火車聲。總括而言，這是一次非常好的住宿體驗！

Great staff, good food and clean rooms. Hot spring was great as well

Very good

客室は清潔で、大浴場も心地好く楽しめました。 造りを理解していなかった私が悪いのてすが、部屋と大浴場がとても遠く、下りのみ階段を使用しなければならない所があり、一緒に行った高齢者は少し辛かったようです。 もし説明があれば、別の部屋を予約したかな。 お料理はどれも美味しく、一緒に行った高齢者もとても喜んでくれました。ありがとうございました。

體驗極好的一間酒店，員工非常親切有禮，酒店有本館和別館組成，非常之大，房間很整潔，私人風呂也足夠大，溫泉水水質很好，浸完皮膚很滑，晚餐的飛驒牛鍋很好吃，另外試了付費飛驒牛燒肉是極度好吃，真的有驚喜。 另外就是酒店位置不算方便，酒店貼心在入住和離開時可免費坐的士來往車站，但在車站卻極難上到的士，浪費了很多時間，離開時則可由酒店職員幫忙預約的士，至少離開時會輕鬆一點。 整體入住感覺極好，溫泉非常高質，下次會再考慮入住。

仲良しママ友との女子旅で利用させてもらいました。友人のリクエストでサウナ付きで部屋食の宿という事で紗々羅に決めさせてもらいました。ここに決めてほんとに良かったです。 ホテルの方達みんなとても感じがよくて、のくしてもらいましたし、夜朝ともの部屋食もほんとに豪華で女性にぴったりで色々な種類を少しずつ…、ほんとに多種類ででも全て美味しくてサイコーに満足できる食事を提供して頂きました。 温泉もとろっとしててお肌つるつるです。 お部屋からの景観もとても良くて、下呂の川と夕焼けもとても綺麗に見える素敵なお部屋でした。 また、利用したいと思います。

少し古さを感じるもののそれがまた良かった。 食事もとても美味しく、温泉も良かった。 宿の雰囲気も良く、リピートさせていただきます

部屋の露天風呂はよかったし、お料理もグッドでした！バスタオルが、1人2枚あったのも良いと思いました^_^また行きたいです！

It’s a wonderful experience staying at the hotel. The staff were terrific and provided excellent service. The meals were an absolute delight with special dishes highlighting the seasonal ingredients. The room was spacious with a private Onsen that helped us relax. Overall it was truly amazing!

お風呂も食事も大変良かったです

食事、温泉満足でした。 部屋も広くてのんびり出来ました。 温泉街の散策にも歩いて行ける立地で良かったです。

食事がもうちょっとかなってかんじました。

한국인 후기가 적어서 걱정했는데, 시설도 깔끔하고, 가이세키도 맛있었어요. 게로역까지 왕복 택시비를 지원해줘서 편하게 이동했습니다. 직원들도 친절했어요. I was worried because there were few Korean reviews, but the facilities were clean and the kaiseki was delicious. They supported me with round-trip taxi fare to Gero Station, so I moved comfortably. The staff was nice, too.