Please change the door locks!!

It was the loudest, and I mean the LOUDEST hotel I have ever stayed. Both external and internal.. it was a mess.

When we reached the hotel, there was no reservation for us. Reaching an alien country late at night and finding we had no reservation is just not acceptable.

Very pretty hotel that was clean and well maintained. Staff were super helpful, one even helped me learn more Spanish. 🙂 They made me special scrambled eggs without jambon for breakfast because I don’t eat meat. Hotel Rojas has portable heaters for comfort. And hot water!. I had two rooms, one before the four day Inka trail and one after. The room on the second floor was spacious with a lovely opening window. The room on the first floor was more basic but coat less. Both rooms were very clean and well maintained. The hotel is close to the Plaza de Armas, restaurants and services, San Blas, and Sacsayhuaman ruins.

The best location, very close to eat out, party and tourist attraction in Cusco. Rosario, Reception desk was very helpful

I left a previous glowing review for this hotel 2 days ago. I loved it so much, that i cancelled my other hotel to stay here again. Wow, what a mistake. We arrived after an excursion at 8pm and the front entrance was chained shut - finally a guard arrived then checked us in, but had to keep letting other guests in so took longer than necessary (not his fault, bad staffing). Restaurant/room service was not operating- but it claimed it was online and i was counting on it. The room was 207 and it was a far, far cry from the previous room we had (312?). The bathroom was not even close to as nice as the other room, nor was the bed. Previously our room was so quiet. This one we didnt sleep at all.... the bars right outside were competing for loudest between karaoke and a discotheque. At kne point, someone was setting iff fire works right outside our bathroom window (directly over the shower). Breakfast was supposed to be ready at 6 am, and they did not even have coffee ready. So disappointed- really wish i hadnt switched my hotel to come back here

Stayed at a couple different hotels in Peru and Cusco. This one is by far the quietest, prettiest and has the best shower. Breakfast in the morning, restaurant on site, and coca tea avail 24/7 are wonderful to have as well.

Staff friendly and very attentive

Room was very clean and comfortable. Excellent customer service. Great location. We’ll definitely come back!

Nice hotel, friendly staff and great area. My only complaint is the noise, in our room you can here everything else happening in the hotel.

Poor customer service

Great spot, staff, and rooms

We really loved our stay in Rojas Inn Hotel! First time in Cusco and we already know that when we come back we’re staying here again! The staff is super friendly and accommodating, the location of this hotel is so convenient! One and half blocks from “Plaza de Armas” we met such nice people during our stay, thank you so much Rojas Inn Hotel!

Location was perfect. Staff was so nice.

Small room, no space to move around.

Staff very friendly and helpful. Location was great , one block from the Main Square.

Me encanto el hotel, la hospitalidad, la atencion! Recomendado!! Muchas gracias

The staff was amazing. The location is close to everything far from nothing. Great room.

No hot or warm water. Called the front desk, and they never came or addressed the issue. Had to take a cold shower. Would never go back.

Staff was very friendly and went above and beyond to ensure all our needs were met. Specifically grateful for them arranging our Covid tests for our departure