We had a truly wonderful stay at this hotel in Cairns and couldn’t be happier with our experience. The location is absolutely perfect—right in the heart of Cairns, yet still peaceful and quiet. Everything you need is within easy walking distance: the beach, restaurants, cafés, and shops are all just about 200 metres away, which made getting around effortless, especially as a family. The hotel itself was exceptionally clean and very well maintained. From the rooms to the common areas, everything felt fresh, comfortable, and thoughtfully cared for. We also felt very safe throughout our stay, which is incredibly important when travelling with family. What really sets this place apart, though, is the people. It’s family owned, and you can genuinely feel it in the way the owners and staff treat their guests. The hospitality was sincere, warm, and welcoming—not forced or scripted. They went out of their way to make us feel at home, always happy to help, give local tips, or simply have a friendly chat. It was a fantastic family stay, and we created great memories here. If you’re looking for a clean, safe, centrally located hotel with heart and outstanding hospitality, this place is a gem. We would absolutely stay here again and highly recommend it to anyone visiting Cairns.

Great room, fantastic view, central to Cairns CBD/esplanade Friendly, accommodating staff and management

Spacious room!

Staff were lovely. Apartment was clean spacious & had everything we needed.

Beautifully clean Friendly lady at the front desk View - amazing Bed's- comfortable Lots and lots of room Pool - beautiful Loved every minute if our stay at Jack and Newell

We got the 3bdrm, 3ba unit. Location was so convenient to walk everywhere we needed to go like: close to the daily night market, the pick up location of both Kuranda rail tour and Great Barrier Reef tours, Esplanade lagoon, great food (all under 10mins). So we didn’t need a car. Apt was clean and over all looked newer esp kitchen appliances, dishes and cooking utensils.

Enjoyed our stay

Great location and spacious apartment. Staff were welcoming and friendly

The location was ideal. The staff were very helpful and friendly. In general the property was clean and well equipped.

A wonderful stay in a lovely place. Large spacious apartment & very friendly & helpful staff.

Property manager was great. Full of local knowledge. Friendly and helpful.

Well Managed

We had a amazing stay here, the view we had was outstanding to say the least. In a good area and near everything you could need for your stay. We will definitely come back and stay in the property again when we are back in Cairns again.

This property was lovely exactly as displayed in pictures right across the road from wharf.

Very clean amd comfortable. 5 of us in a 3 bedroom apartment.

Very spacious Appartement. Close to restaurants and fleet reef. Would book again.

I booked the last few days of my holiday in a sea view apartment as a way to celebrate, prior to leaving for the UK. Sadly, shortly after check-in and admiring the beautiful views, a gigantic P&O cruise docked directly outside the hotel, resulting in my 'sea views' becoming a view of seemed like a block of flats; to top it off, it stank and was noisy if we went out on the balcony. If the fact that the hotel was fronted by the cruise terminal, and that the view from my apartment was very different to what had been advertised ans sold, I would not be making an issues or this, as I simply would have booked alsewhere. This tainted what should have been ending the holiday with a 'bang'. Very disappointed.

Great place for family. Clean, well accomodated and good communication

Great location, average condition, met our needs well.

The property was situated in a fantastic location with great views. It was slightly off the main drag and thus a little quieter without being any real distance away. It was a well appointed apartment with all you could want, with comfortable beds